New Student Orientation Assistant- Professional Services (No Benefits, Contingency)

Org Marketing Statement

New Student Orientation Assistant-

Professional Services (No Benefits, Contingency)

Job ID 1693

June 18, 2024

Department: New Student Orientation

Employee Group: Contingency

Schedule: 28 hours per week; days and times are flexible. Some nights and weekends.

Compensation: $19.22

Reports to: New Student Orientation Coordinator

Posting Closes: Open until filled

SUMMARY

The New Student Orientation Assistant supports all aspects of the new student orientation (advising and registration) program, and manages the weekly new student onboarding experience at Grand Rapids Community College in collaboration with the New Student Orientation Coordinator. The Orientation Assistant helps with responsibilities in the delivery of new student programming that increases student access, success and retention, and ensures that students have an exceptional entry experience as they begin their college engagement with GRCC. This position co-leads a team of approximately 8-10 student ambassadors in day-to-day functions, provides leadership with and in the absence of the Coordinator, and assists in managing the program overall.

ESSENTIAL FUNCTIONS

• Assist the New Student Orientation Coordinator in providing oversight of the delivery of mandatory new student orientation program that includes customized advising and registration sessions in a variety of modalities and locations.

• Co-lead the hiring process, training, and supervision of Student Ambassadors

• Assist in coordinating the selection, training, and supervision of New Student Orientation interns

• Work alongside Coordinator in updating all related orientation program content (online and print materials)

• Lead the orientation check-in system and assist program staff with technology and logistical needs

• Access college data systems to retrieve, evaluate, and update student information with attention to detail to ensure accuracy of student records

• Respond to issues and complaints in a timely and professional manner

• Troubleshoot and problem solve applicant and enrollment issues for potential students

• Develop and deliver presentations to admitted students regarding college programs, services, and student technology for advising and registration (orientation) sessions

• Develop communications plans and effective messaging strategies

• Provide orientation information to other departments and offices affiliated with new student orientation (advising and registration sessions)

• Troubleshoot and resolve any issues prior, during, or after orientation

• Develop and provide reports as requested from leadership or program coordinator

• Support other Student Life, Admissions, and Orientation programming as scheduled, such as Raider Rally/Block Party, Open Houses, and other recruitment initiatives

• Partner with the Admissions Recruiters Team to work alongside high school counselors to determine high school students¿ status in the admissions and orientation process

• Have a robust understanding of the admissions, enrollment, and financial aid policies and procedures as it relates to GRCC

• Co-develop and manage student surveys to gauge student satisfaction for the program

• Utilize software and related technologies essential for enrollment management, such as Radius, Mongoose, PeopleSoft, and Image Now

• Teach technology to students, such as navigating the Online Center, Blackboard, Navigate, and other such applications students use

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.

• Perform other duties as assigned by New Student Orientation Coordinator

JOB SPECIFICATIONS

Education Credentials

• Associate degree or equivalent experience required

• Bilingual, English-Spanish preferred

Work Experience

• Minimum of one (1) year in customer service, sales, marketing, recruitment, or higher education

• admissions experience required

• Work experience with diverse populations of students required

• Must be comfortable with public speaking. Public speaking is essential to this work and will be

• utilized frequently

• Work experience in community college with a diverse student body preferred

• Must possess excellent formal presentation skills and strong professional presence

Skills

• Communication Skills: Excellent customer service and communication skills (oral and written) are required to be successful in this position. Public speaking is essential to this work and will be utilized frequently

• Technology: Ability to learn and effectively utilize the various technology resources required for the job, including but not limited to G-Suite, PeopleSoft, Radius, EAB Navigate, Mongoose, and all Microsoft Office

• Organization and Prioritization: Excellent organizational skills with high attention to detail in all tasks and ability to prioritize and manage multiple responsibilities with minimal supervision

• Problem-solving: Demonstrate initiative and problem-solving abilities and be able to exert initiative and resourcefulness

Physical Demands

• Position requires ability to stand/walk and sitting for long periods of time

• Lifting equipment in excess of 30 lbs.

Mental Demands

• Self-motivated with the ability to work independently with minimal or no supervision for extended periods of time.

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.

• Ability to work a flexible schedule to accommodate early morning, late evening, and/or weekend activities and programming.

• Must have reliable transportation to be able to commute between campus locations.

METHOD OF APPLICATION

GRCC is only accepting online applications for this position athttps://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.