New Student Onboarding Advisor

Position Description

Compensation: $37,923.80 - $45,982.60

KEY POSITION INFORMATION:

The college is seeking a dynamic and personable individual to advise students through the onboarding process. This will involve meeting with students one-on-one in all modalities including person, phone, email, and texting. An SPC New Student Onboarding Advisor advises students from the time of application to the first day of enrollment. Familiarity with MS Excel, database management, and utilizing technology for communication is essential. This is a unique position that requires both advising and data-tracking components. Must be able to pivot between being analytical, working with data, and assisting students with their needs.

A passion for providing high-quality service virtually and in person with a focus on student success is a must. Prior experience in advising or helping others is a plus. The ideal candidate should be self-motivated, detail-orientated, a problem solver, technology savvy, and have excellent communication skills, particularly in a virtual modality.

JOB SUMMARY

The New Student Onboarding Advisor is responsible for college-wide advising for all new students as part of new student onboarding and is part of the Enrollment Support team. Guides students through choosing a program and provides information about services at the college. Advises students on course registration, prerequisites, and evaluates transcripts for course placement.

ESSENTIAL JOB FUNCTIONS

• Advises students through the new student onboarding process, which includes but is not limited to assisting students with program selection,

• Updates the Student Information System based on the student's onboarding.

• Answers student's questions during the onboarding process.

• Identify and resolve any barriers to enrollment.

• Completes an educational plan for all students in the advisor's caseload and closely monitor and actively support student's progression to the first day of class.

• Assists with onboarding and tracking of SPC Promise Scholars.

• Register students for their first term at SPC.

• Utilizes advising technology to manage caseload.

• Assist students in a virtual and face-to-face format, including phone, email, and texting.

• Presents at New Student Orientation as needed.

• Participate in training programs to develop professionally and become fully informed about college policies, procedures, and programs.

• Performs other duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Associate degree; two (2) years of related work experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Customer Service principals;

• Knowledge of modern office practices, procedures, and equipment including Microsoft Word, Microsoft Excel, and Outlook;

• Communication strategies;

Skills in:

• Speaking in public;

• Using virtual modalities to communicate with students;

• Providing customer service;

• Using database management systems including Excel spreadsheets;

• Collaborating with others;

Ability to:

• Manage a large caseload of students;

• Ability to express ideas clearly and concisely, verbally and in writing;

• Ability to comprehend, interpret and apply SPC policies and procedures;

• Ability to work independently with minimal supervision;

• Ability to pay attention to detail and handle a variety of assignments simultaneously;

• Demonstrate patience;

• Troubleshooting abilities;

• Build rapport with others;

• Provide needed support to students;

• Be flexible;

• Work in a changing, fast-paced environment;

• Interpret and apply applicable laws, rules, regulations, policies and procedures;

• Maintain confidentiality;

• Must be able to maintain an effective relationship with students;

• Must be flexible to work some evenings and weekends;