New Student Mentor [Student]

Description

Clackamas Community College (CCC) is an inclusive environment where the unique contributions of our diverse students, employees, and the community are honored and valued. We expect all employees to foster a climate of belonging that supports all students and employees in achieving success.

PURPOSE OF POSITION:

New Student Mentors will provide direct outreach and support to incoming and first term students as well as support to currently enrolled students. Outreach will include modalities such as email and phone calls in addition to face-to-face support in the Wacheno Welcome Center. Individuals in this position will assist students with accessing the college's online systems and registering for classes. Mentors will also connect students to specific service areas (i.e. Financial Aid, Advising, and Career Center) as well as other resources available to them (i.e. Counseling, Food Pantry, etc.). Mentors may also facilitate onboarding and skill building sessions for incoming and current students. This position works in a fast-paced customer service-oriented environment and frequently communicates with students in person, via email, and on the phone.

ESSENTIAL JOB FUNCTIONS:.

• Student Support (95%)

• Serve as a designated representative of the Clackamas CC student services areas.

• Partner with Clackamas CC service staff to support students with getting registered and prepared to start classes.

• Greet and provide assistance to students.

• Help identify and clarify student needs and provide resource information and connections.

• Answer questions in-person, via emails, and via phone calls to support students in getting registered and prepared for classes.

• Support students in understanding basic steps to getting started at the college and help create a welcoming and inclusive space for all students to ask questions and make connections.

• Connect students with service areas and schedule appointments for students.

• Help students with account log-ins and accessing their accounts and other basic online functions.

• Assist students with registering for classes in the online system.

• Be familiar with and refer students to the different student services and resources housed in the Wacheno Welcome Center (i.e. Financial Aid, Advising, Counseling, Lab, Food Pantry, Benefits Navigator, Transportation).

Office Support (5%)

• Maintain space in a clean and orderly manner.

• Provide basic support for other college employees.

GENERAL JOB FUNCTIONS:

• Establish and maintain effective working relationships with students, staff, other agencies, and the general public.

• Perform other duties as assigned within the scope of the classification.

• Participate in college committees when requested.

• Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.

• Maintain work areas in a clean and orderly manner.

• Maintain student confidentiality, data integrity, and comply with all related college, state, and federal standards, including the Family Educational Rights and Privacy Act (FERPA).

Qualifications

We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship and/or service will contribute to the College.

REQUIRED QUALIFICATIONS:

• Enrolled in at least 6 credits at CCC (enrollment requirement waived in summer term)
• Maintain satisfactory academic progress

Ability to exemplify traits that reflect the College's culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.

Other Job Elements

The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

WORKING CONDITIONS:

The position requires limited (0-20%) ability to use dexterity and fine motor skills assemble, build or repair machines or other objects. Occasional (21-50% of the time) use of office equipment.

The position requires little (0-5%) physical effort such as lifting, carrying, or movement, etc. Movements required to complete work are not difficult, and only require a usual degree of agility and hand eye coordination.

The work environment is well protected, with virtually no hazards or obstacles (0-5%). There is very little element of personal risk or hazard. Job conditions are usually stable, with virtually no (0-5%) issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, inside/outside work, dirty conditions, exposure to contagious disease, etc.

SUPERVISORY RESPONSIBILITIES:

Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel, and may assign work to student workers.

SUPERVISION RECEIVED:

Works under the general direction of the Director of Student and Academic Support Services.

Additional Information

Clackamas Community College is a diverse community that provides equal opportunity in employment, activities, and its programs. It is the policy of the Clackamas Community College and its Board that there will be no discrimination or harassment in any educations programs, activities or employment on the grounds of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, marital status, disability, veteran status, age, genetic information or any other status protected under applicable federal, state or local laws. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under anti-discrimination laws. Persons having questions about equal opportunity and nondiscrimination should contact the Chief Human Resources Officer for Clackamas Community College in Barlow Hall at the Oregon City campus, 503-594-3300. Please note the following areas of responsibility, should you need relevant resources or information: Section 504 Coordinator, Disability Coordinator, Oregon City campus, 503-594-3181; Title II Coordinator, Associate Dean, Oregon City campus, 503-594-3392; Title IX Coordinator, Chief Human Resources Officer, Oregon City campus, 503-594-3300.

ADDITIONAL POSTING INSTRUCTIONS:

To apply for this position, you must submit:

• Completed online application

• Cover Letter explaining your interest in the position and describing how you meet the minimum and special qualifications and requirements of the position

• Current Resume

• Completed responses to the Supplemental Questions

• Unofficial Transcript (Upon hire, candidate will be required to provide official transcript(s) for degree(s) earned, if applicable.)

SUPPLEMENTAL INFORMATION:

CCC only accepts applications through our online application system athttps://www.governmentjobs.com/careers/clackamascc. We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline. For technical assistance, please call (855) 524-5627. Please note: This is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration. Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents. Documents containing protected information will be considered incomplete. Incomplete applications will not be considered. Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in the handbook or association agreement (as applicable) to assess education and experience. For this reason, please be sure to include everything in your application that you want the college to consider towards placement.

Final candidates may be subject to a criminal background check as part of the employment process. Clackamas Community College participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. This information is kept completely confidential, is obtained only after a candidate is hired, and will not be used to pre-screen any job applicant. The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States. This means that all required work visas must be in place and supported by appropriate evidence to be employed by Clackamas.

REASONABLE ACCOMMODATION STATEMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all responsibilities, skills, effort, or work conditions associated with the job someone in this position would perform. All employees of Clackamas Community College are expected to perform tasks as assigned by Clackamas Community College supervisory/management personnel regardless of job title or routine job duties.

VETERAN'S PREFERENCE STATEMENT:

Applicants are eligible to use Veteran's Preference when applying with Clackamas Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Military personnel who expect to be honorably discharged from the military within 120 days of certifying veteran status on this job application, may also request preference. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application. DOCUMENTS REQUIRED:

• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) - OR - Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.

• Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.

• You can request copies of your military service record through the National Archives website at: http://www.archives.gov/veterans/military-service-records

For information regarding Veteran's Preference qualifications, visit the following website:https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspx