New Student Mentor [Federal Work Study] Pool

Description

Clackamas Community College Federal Work Study provides part-time jobs for current students with financial need, allowing them to earn money to help pay education expenses for the 2024-2025 academic year. The program encourages community service work and work related to the student's course of study. Students may work up to 19.5 hours per week while classes are in session and receive a monthly paycheck (based on an hourly wage) that they can use for educational expenses.

CCC is committed to continuous improvement and innovation in support of student-centered teaching and learning. We are committed to understanding and dismantling systems of oppression and to co-creating a more equitable educational system that in turn fosters a more equitable society. We strive to be a student-ready institution that supports and partners with students to promote discovery and growth. We work to mobilize community-wide awareness and action related to College strategic priorities and seek to build relationships in support of community well-being. At CCC, individuals are celebrated for their experience and expertise, and are validated for their unique perspectives. CCC encourages faculty, staff, and students to be engaged in ways that reflect their needs and interests. To learn more about CCC visit Leadership, Vision and Initiatives.

Work schedule is typically during 9;00a.m.- 4:00p.m., Monday-Thursday, with some exceptions. Max 19.5 hrs/week, (10-12 on average).

Position Description

New Student Mentors will provide direct outreach and support to incoming and first term students. Outreach will include modalities such as email and phone calls in addition to face-to-face support in the Start Lab and Admissions Office. Individuals in this position will assist students with accessing the college's online systems and registering for classes. Mentors will also connect students to specific service areas (i.e. Financial Aid, Advising, Career Center) as well as other resources available to them (i.e. Counseling, Food Pantry, etc.). Mentors may also facilitate onboarding and skill building sessions for incoming and current students. This position works in a fast-paced customer service-oriented environmentandfrequently communicates with students in person, via email, and on the phone.

Responsibilities can include:

• Serve as a designated representative of the Clackamas CC student services areas

• Partner with Clackamas CC service staff to support students with getting registered and prepared to start classes.

• Greet students and provide assistance to students as needed.

• Help identify and clarify student needs and provide resource information and connections.

• Answer questions in-person, respond toand sendemails, andmake and answerphone calls tostudents in support of getting registered and prepared for classes.

• Support students in understanding basic steps to getting started at the college and help create a welcoming and inclusive space for all students to ask questions and make connections.

• Connect students with service areas and schedule appointments for students with Navigators, Admissions, Advising, Tutoring, etc.

• Help studentswith account log-ins and accessing their accounts including MyClackamas, self-service, Moodle, and Navigate. Assist students with other basic online functions as needed.

• Assist students with registering for classes in the online system.

• Be familiar with and refer students to the different student services and resources housed in the Wacheno Welcome Center (i.e. Financial Aid, Advising, Counseling, Lab, Food Pantry, Benefits Navigator, Transportation)

• Understand FERPA rules and regulations and maintain student confidentiality, following all data integrity rules.

• Maintain space in a clean and orderly manner.

Learning Outcomes

• In-person communication skills

• Problem-solving, autonomy, self-confidence, and empowerment

• Organizational abilities

• Develop familiarity with Microsoft Office Suite

• Time management, importance of on-time attendance and meeting deadlines

• Accuracy, accountability and job familiarity

• Overall College awareness and orientation

• Operations of a professional department

• Appreciation of difference and diversity

Desired characteristics:

• Friendly and outgoing: able to interact with many different people throughout the day

• Dependable and reliable, recognizing that this position serves an important role for supporting students on campus

• Professionalism, recognizing that this position represents the Clackamas CC service areas and is viewed as a staff member on the campus.

• Good written and verbal communication skills

• Ability to handle a changing environment and a wide array of student needs

• Ability to think on one's feet and not get flustered

• Basic College awareness and eagerness/willingness to learn

• Strength in collaboration and being part of a team that is all about student support

• Self-motivated: will take initiative to solve problems and complete tasks

Qualifications

REQUIREMENTS:

• Enrolled in at least 6 credits at CCC (enrollment requirement waived in summer term)
• Maintain satisfactory academic progress

Other Job Elements

The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

WORKING CONDITIONS:

The position requires limited (0-20%) ability to use dexterity and fine motor skills assemble, build or repair machines or other objects. Occasional (21-50% of the time) use of office equipment.

The position requires little (0-5%) physical effort such as lifting, carrying, or movement, etc. Movements required to complete work are not difficult, and only require a usual degree of agility and hand eye coordination.

The work environment is well protected, with virtually no hazards or obstacles (0-5%). There is very little element of personal risk or hazard. Job conditions are usually stable, with virtually no (0-5%) issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, inside/outside work, dirty conditions, exposure to contagious disease, etc.

SUPERVISORY RESPONSIBILITIES:

Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel, and may assign work to student workers.

SUPERVISION RECEIVED:

Works under the general direction of the Director of Student and Academic Support Services.

Additional Information

PPLICATION INSTRUCTIONS:

When applying for this position, you will be required to complete the NeoGov application and attach the following electronic documents.

1.Federal Work Study Award Letter

2.If applicable: Veteran's Preference documentation

Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. CCC makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

VETERANS' PREFERENCE:

Applicants are eligible to use Veteran's Preference when applying with Clackamas Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Military personnel who expect to be honorably discharged from the military within 120 days of certifying veteran status on this job application, may also request preference. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application.

DOCUMENTS REQUIRED:

• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) - OR - Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.

• Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.

For information regarding Veteran's Preference qualifications, visit the following website: https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspx

TERMS OF EMPLOYMENT:

• All positions at CCC are required to be available for work onsite as requested by the college.

• Requires flexible work schedule to meet program needs, which may include evenings and/or weekends.

• Employees must maintain Metro Portland, OR or Vancouver, WA residency as a condition of employment.

• Successful applicants must successfully pass a background inquiry, which may include criminal, driving, and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment.

• Providing false information will result in rejection of an application, employment offer or dismissal.

EQUAL OPPORTUNITY EMPLOYER:

CCC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.

ANNUAL SECURITY REPORT:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view CCC's most recent Annual Security Report (ASR) at Clackamas Community College. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on CCC properties for the last three calendar years.