NEW Pueblo Store: Retail Associate

TGS Management Pueblo , CO 81001

Posted 1 week ago

Summary

Essential Duties and Responsibilities

  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns

  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available

  • Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body

  • Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests

  • Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associate and Management

  • Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance

  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing

  • Answer phone with scripted greeting, provide customer service, and accept TGS Express or Call-Ahead orders

  • Accurately record phone and online orders into the point-of-sale (POS) system

  • Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)

  • Verify correct use of MED-required packaging and labeling according to The Green Solution policy

  • Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt

  • Adhere to The Green Solution security protocol and promote safety for patrons, patients and other Team Members

  • Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines

  • Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success

  • Adhere to all company uniform policy and preserve all provided necessary equipment

  • Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members

  • All other job duties as assigned

Qualifications

Education

  • High School diploma or General Education Development (GED) required

Training

  • Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management

  • Must be willing to attend paid 2-day New Hire Orientation Monday-Tuesday

Required Skills & Experience

  • Excellent computer, mathematical, language and reasoning skills

  • Bilingual skills a plus

  • Retail, operations and/or sales experience

Preferred Skills & Experience

  • Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities

  • This position is for a new store opening soon. Training may be done at a different location.*

TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics


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NEW Pueblo Store: Retail Associate

TGS Management