The Prelude Network Houston , TX 77020
Posted 1 week ago
This entry-level New Patient Scheduler will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested. We offer growth opportunities within this department and extensive training as well. It is a requirement that individuals who apply are fluent in reading, writing and speaking Spanish.
Essential Responsibilities:
Timely answering of all telephone inquiries from potential new patients.
Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
Logs patient calls daily.
Routes registration forms to appropriate contact at each location and/or business office representative.
Maintains monthly log for new patient referral spreadsheet.
Mail new patient packet to potential new patients when requested.
Maintains patient confidentiality.
Other duties as assigned.
Education and/or Experience:
High School Diploma required
Candidates must be bilingual in Spanish (reading, writing and speaking)
1-2 years patient contact/scheduling experience
Demonstrated knowledge of HIPAA compliance and requirements
Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
Superior organizational and time management skills
Inception offers fantastic benefits to our team (Family members):
FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
Adoption assistance and fertility benefits
Maternity and paternity/partner paid leave
401k with generous match
11 Company-paid holidays
PTO starting at 18 days/year
Family member recognition and referral program
Continuing education/professional development reimbursement and time off
The Prelude Network