New Patient Intake Coordinator

Reports To

Executive Director of Operations

Responsibilities and Duties:

• Assist referred clients from healthcare physicians, law firm, funding companies by scheduling appointments through EClinicalWorks

• Communicate with law offices, Marketing Director and other areas of the practice needed in scheduling patients with the requested physician.

• Track requests by phones, emails, fax, and Referral MD

• Collect new patient demographics and medical records if necessary

• Verify health insurance when necessary

• Maintain a calm demeanor under pressure while emergency patient appointments need to be scheduled under time constraint

• Adaptable in scheduling/ rescheduling patients under correct appointment types

• Documenting all encounters in patient accounts

• Complete other infrequent tasks performed due to changes in process or structure.

Qualifications:

• EMR scheduling- EClinicalWorks required

• Personal Injury background

• Proficient in typing (40 wpm)

• Customer Service

• Bilingual (in Spanish) preferred but not required

• Outstanding verbal and written communication skills

• Able to work in a fast paced, high-volume practice

• Ability to multitask

• Attention to detail with data entry

• Working knowledge of computers, fax machines and other technology