Working in Dana-Farber Cancer Institute unit.
The New Patient Coordinator/Financial Counselor (NPC/FC) reports directly to the Operations Manager and is responsible for facilitating the new patient's appointment/care with DFBWCC in clinical affiliation with South Shore Hospital. These functions may include, but are not limited to, collecting initial clinical data, collecting demographic and insurance information, providing clear and accurate financial information/options, and scheduling the initial visit.
Contact with the new patient is the first introduction to the practice, and, as such, requires good interpersonal skills, a calm communications style, friendly responsiveness and efficient management of the patient encounter. He/she is expected to exhibit professional behavior through adherence DFCI, and site-specific policies, procedures, and codes of conduct. The NPC/FC may provide coverage/assistance as needed to the Practice Coordinators as requested by management staff. The NPC/FC will coordinate directly with the Dana-Farber Access Management staff at the Longwood campus, as appropriate, to process insurance eligibility, referrals, authorizations and financial counseling, working together to promptly assist the patient (and resolve discrepancies).
Associates degree or equivalent experience required. Knowledge of managed care policies and medical terminology preferred.
Working knowledge of GE Centricity or other hospital/professional services billing systems. Strong understanding of Microsoft Office product suite. Excellent customer service and communication skills, both written and verbal.
Self starter with strong team player and leadership abilities. Strong analytical, problem solving skills, mathematical/accounting skills. Ability to prioritize and meet pre-determined deadlines. Advanced technical skills, as appropriate.
South Shore Health System