New Patient Coordinator

Virginia Commonwealth University Health System Richmond , VA 23234

Posted 3 days ago

VCU Health System's IM-Dalton Oncology Clinic is seeking a Full time New Patient Coordinator. This position schedules initial consults for oncology's multiple locations to include Upper and Lower Dalton clinics at VCU, Women's Health, Multi-Specialties and Oncology at Stony Point, and Mayland Drive.

Schedules appointments for multiple services to include the following: Medical Oncology, Surgical Oncology, Radiation Oncology, Urology, Cardiothoracic Surgery, Pulmonary, GYN Oncology, Pain/Supportive Care, Cancer Rehabilitation, Genetics, and ENT.


Reviews medical records in order to ensure that all documents are available to support complete and thorough evaluation. Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. Establishes and maintains an environmental control plan, coordinates materials management for the department, and assists in monitoring clinic activities.



High school graduate or equivalent

Minimum of one (1) year work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology


Three (3) years work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology

Associate Degree in Business Management or closely related field from an accredited program


Qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.HR Use Only: PTO

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
RN Patient Placement Coordinator Transfer Center


Posted 3 days ago

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 Looking for a role to utilize your past ED, ICU or House Supervisor experience that goes beyond the bedside? Consider a role at the Transfer Center! HCA's Capital Division Transfer Center offers a variety of patient transport services and the only transport specialty teams with the ability to provide high risk obstetrical, neonatal and critical care pediatric patient transport into the HCA, Capital Division hospital system. Serving patients throughout four states, HCA Capital Division offers comprehensive health solutions—including advanced medical care, education, and community outreach—at its 15 hospitals and other freestanding facilities. At the HCA Transfer Center, we assist in transporting patients by ground, helicopter and fixed wing. We also provide daily, 24-hour access to the transport teams for Inner Facility Transfers, Physician Office Direct Admissions and Emergency Transport for injured and critically ill patients. This unique service simplifies the process of getting a patient transferred to the right hospital, to the right specialists, at the right time by utilizing the latest telecommunications technology. The Transfer Center is staffed by registered nurses and EMT/paramedics who will assist in arranging the transport logistics. As a member of our team, you will: * Be responsible for coordinating direct admissions and hospital transfers to an appropriate HCA Capital Division hospital. * Coordinate ambulance transfers from the HCA Capital Division hospitals to other facilities and post-acute care providers. * Work in a customer-centric transfer and transport call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information. * Efficiently and effectively, manage all hospital transfers. Consult with on-call physicians regarding patient care issues, needs and concerns and advise when appropriate. * Apply your nursing knowledge derived from education and experience as foundation for gathering appropriate clinical data to ensure appropriate placement, transfer facilitation, communication, and accurate documentation. * Facilitate inner facility transfers, maintaining communication with all parties including but not limited to attending/accepting MD and referring facility. * Communicate with physicians and outlying facilities if placement of a specific patient will be problematic. Use problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the MD, and the hospital. * Make suggestions, and utilize creative thinking and acquired knowledge to assess situations and improve department decision-making and action. * Be responsible for documenting and tracking all hospital transfers and transports. * Assist in data collection, monitoring, evaluation, and analyzing of transfer problems for the purpose of developing and implementing protocols, policies and procedures. * Exhibit excellent customer relationship skills including telephone and personal contact with all of the call center's customer groups, i.e. physicians and their office staffs, nurses, vendors and fellow employees, etc. * Establish and maintains a high degree of awareness and knowledge of participating HCA hospital's medical staff, services and special programs. Experience: * Previous telephone triage experience preferred * Excellent communication and interpersonal skills including diplomatic and friendly telephone manner and use of professional vocabulary * Ability to self-manage by taking responsibility to initiate, assess and take action * Ability to function calmly in stressful situations * Knowledge of Capital Division hospital services lines and clinical capabilities * Basic typing skills, 35 Word Per Minute * Knowledge of Computer Software; Meditech, Teletracking, Transfer Center * Positive, enthusiastic, helpful personality * Customer service oriented * Physical requirements include the ability to sit for extended periods of time and work in a confined space Required: * Current license to practice professional nursing in the state of VA or Compact Nursing License. * If your compact license is from a state besides VA, you will be required to obtain a VA Nursing License within 90 days after your start date. * Current BLS * Minimum 2 years acute care RN experience Education: * Graduation from an accredited ADN or Diploma nursing program Preferred: * BSN or Bachelor's degree in related field * 2 years of critical care nursing to include ED or ICU * House Supervisor experience preferred * ACLS, PALS, and TNCC * If not currently certified: ACLS and PALS within 6 months HCA Richmond VA

New Patient Coordinator

Virginia Commonwealth University Health System