Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

New Patient Coordinator

Expired Job

Tufts Medical Center Boston , MA 02298

Posted 4 months ago

  • Atleast 1 year of experience required

  • Bilingual candidates are encouraged to apply

  • Customer service skills are required

  • Tufts Medical Center's Ambulatory Contact Center is committed to supporting the organization's overall mission, strategy, and operational priorities in the ambulatory physician practices.

Assist in training and coaching clinic contact center coordinators. Lead by example, work with integrity and be the role model to you peers.

Make them feel comfortable and confident, in their role by inspiring them to learn and grow within the contact center and/ or hospital setting. This role will interact directly with all levels and functions within the contact center and clinic to ensure the execution of all quality functions. The New Patient Coordinator is responsible for receiving incoming new patient and referring provider requests.

The New Patient Coordinator is responsible for pre-registering patients, verifying and updating patient information, scheduling and rescheduling patient appointments; Pre- Registration by printing a report and verifying their insurance 3 days in advance of their appointment to make sure their insurance is still active and contracted with us, managing referrals, and obtaining new patient medical records. New Patient Coordinators will also assist in answering follow-up calls as needed.


The candidate must possess the skillset to effectively translate their knowledge to others. The candidate will also be responsible for following up with staff, engaging in group meetings, informing staff of updates from the clinic and facilitating any workflow changes.

Updating share drive accordingly. This role will serve as an ongoing training and quality resource to their team, and be available for questions. The successful candidate will be a self-starter, highly adaptable, and have the confidence to handle a variety of challenges, while ensuring the success of the role.

Act as the main contact for all new patients in assigned clinics and patients referred to Tufts Medical Center.

All internet requests will go to the New Patient Coordinators even if they are follow up patients to be scheduled.

Receive follow-up appointment phone calls depending on patient wait time in queue.

Complete full registration and schedule all appointments for new/referred patients.

Work with new patients and referring physicians to obtain all appropriate outside records, scans and reports in a timely manner and deliver to administrative coordinator prior to patient's appointment.

In charge of walk in registration for any patient that has insurance or demographic changes and will update all future accounts or family accounts.

Will serve as a subject matter expert for questions and support needed for the Contact Center coordinators.

Obtain prior authorization and referral data from patient's primary care provider as needed.

Triages incoming calls, take messages and assist patients and families in resolving issues.

Schedule interpreters for patient visits as needed.

Verify patient's insurance information using TriZetto, Emdeon, or contacting patient's insurance company via telephone to confirm patient has active insurance and maintain the PCP mismatch by calling the insurance company and patient prior to the patients appointment while conferencing in the insurance company to assure this is done.

Provides feedback to Contact Center Manager and informs the management team of significant issues or developments identified during administrative and management meetings.

Continuously update training materials and project plans in the Contact Center share drive.

Answer all online appointment requests submitted by existing or new patients.

Training new Contact Center staff.

Perform other similar and related duties as required or directed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Prior experience working in a clinic or clinical administrative position preferred.

Computer literacy required including familiarity with Microsoft Word, Excel, Access and Outlook. Ability to learn and use SMS and other TMC network programs required.

Some knowledge of third party billing preferred.

Ability to utilize exceptional time management skills

Require excellent interpersonal and organizational skills.

Require excellent customer service and communication skills.

Ability to maintain confidential medical information.

Possesses and applies the skills and knowledge necessary to provide support services to patients throughout the life span, with consideration of aging process, human development stages and cultural patterns in each step of the care process.

Demonstrates the ability to provide support services for a designated group of patients according to unit guidelines and hospital policies, procedures and protocols.

Works in a normal medical office setting.

No exposure to hazardous substances, excessive dirt or noise

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Access Coordinator // 40 Hours // Day// Department Of Medicine

Brigham And Women's Hospital

Posted 1 week ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed. Brigham and Women's Hospital is dedicated to: § Serving the needs of our local and global community § Providing the highest quality health care to patients and their families § Expanding the boundaries of medicine through research § Educating the next generation of health care professional Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of your department and the organization. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. ü Ensure daily coverage of Access Center phone lines. ü Schedule appointments for new and return patients. ü Greet patients in a warm, welcoming and respectful manner. ü Obtain and verify patient demographic & fiscal information. ü Verify if active referral is in the system if the appointment requires one. ü Meet eReferral scheduling expectations set by the Hospital. ü Ensure accuracy of all new patient records and testing associated with appointments. ü Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Access Center. ü Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. ü Follow HIPAA guidelines for the management of patient privacy and confidentiality. ü Other duties, as assigned SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, measurable, objective, and related to the essential functions of the job.) Technical Skills: § Understanding of procedures including filing, copying, scanning, printing, and faxing. § Preferred experience using Microsoft Office, especially Word, Excel and Outlook. Ability to learn new software quickly. § Ability to use standard office equipment including computers, photocopy and facsimile machines, and readers/printers Phone skills: § Ability to use Cisco phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information. Verbal skills: § Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner. Organization Skills: § Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. § The ability to set priorities and follow through with responsibilities. § Demonstrate exceptional attention to detail on all tasks. Writing Skills: § Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. Interpersonal/Communication Skills: § Strong interpersonal and communication skills in order to relate appropriately and effectively to a diverse audience. § Ability to work well with several individuals/teams. § Must be able to work cooperatively and efficiently with fellow employees to assure efficient operation and quality patient care. § Excellent Customer Service Skills, demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issue. Medical Knowledge/Skills: § Intermediate understanding and use of medical terminology. § Intermediate comprehension of insurance types and referral process. § Ability to exercise appropriate judgment with sensitive and confidential material. WORKING CONDITIONS: Describe the conditions in which the work is performed. Normal office environment. SUPERVISORY RESPONSIBILITY: List the number of FTEs supervised. None FISCAL RESPONSIBILITY: Indicate financial "scope" information, i.e.: size of budget, volume, revnue, etc. None HOSPITAL WIDE RESPONSIBILITIES: These are required of all staff, regardless of position. Do not remove these standards. Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff. QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.) Level of education required: § High school diploma or GED. § B.A. or B.S. preferred. § Medical Assistant or Licensed Practical Nurse degree preferred. Work experience required: § 1-2 years of healthcare experience. § Experience in a call center environment preferred. Brigham And Women's Hospital Boston MA

New Patient Coordinator

Expired Job

Tufts Medical Center