New Market Systems Analyst

Primary Duties and Responsibilities: includes but not limited to:

Conducts routine data audits to ensure Mohegan Sun's scheme standards, application values, and data integrity standards are maintained
Continually energizes and communicates corporate application standards to property users
Serves as a resource for Delphi-based report requests
Communicates hotel needs/requests to Director of Sales
Tracks and compiles individual manager performance and backlog reports
Provides first line support to property Delphi users
Communicates, tracks and escalates all system issues with corporate Delphi Support if necessary
Ensures system issues are resolved in a timely manner
Works with property IT Managers to ensure performance and network issues are tracked and communicated
Ensures the operating standards established by Mohegan Sun are implemented and escalates exceptions to Director of Sales
Provides subject matter expertise to analyze situations in which Delphi is used and make appropriate recommendations relating to effective use
Identifies and communicates property best practices
Provides updates to menu development, pricing, function diary, and GRC
Maintains and updates any merge documents in the system to include, but not limited to contracts, BEO's, and report fields
Administers training modules for upgrades, enhancements and new business processes
Oversees new user orientation and training and communicates completion to Director of Sales
Develops local presentations and tools to continually enhance the skills and effectiveness of Delphi users
Assists in capturing measurements to determine property compliance with training requirements
Places office supply orders and verifies delivery, while setting up and maintaining procedures for invoices, purchase orders, checks and expense reports
Sorts and distributes office mail
Handles incoming phone calls
Schedules meetings and makes hotel reservations
Prepares correspondence, documents, records, etc.
Assists with other administrative tasks, as assigned

Secondary Duties and Responsibilities:

Builds effective relationships with internal and external groups to achieve revenue and operational goals
Assists and supports within sales/planning process will be assigned by the Director of Sales in alignment with the property needs as it relates to Hotel Sales
Arranges for documents to be archived and/or retrieved from Records Retention

Competencies: Incumbent will master the following competencies while in this position:

Ability to influence at all levels of the organization, particularly those senior to their position
Basic understanding of Mohegan Sun budget process
Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic
Overall understanding of revenue management and its utilization to drive bottom line profit
Ability to handle problems, including anticipating, preventing, identifying and solving them
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

Knowledge of Mohegan Sun corporate and department policies and procedures
Pursuit of learning and self-development opportunities to enhance personal and professional growth
Advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems
Safety and Fire Training
SMART alcohol awareness

Physical Demands and Work Environment:

Must be able to sit in front of a computer for extended periods of time
Must be able to stand and/or walk for extended periods of time
Must be able to work various shifts and flexible hours
Travel may be required

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Minimum Education and Qualifications:

Bachelors' Degree in Hospitality, Business Administration or a related field
Two years of experience working for a Hotel or Convention Sales team
Three years of general office experience
Proficient knowledge of Word, Excel and Outlook
Proficient knowledge working in Excel Pivot Tables
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Excellent presentation skills
Understanding of Delphi FDC, Salesforce, Meeting Broker and LMS
Technically proficient; readily able to understand and learn new technologies
In lieu of a degree and previously mentioned 5 years of experience working for a Hotel or Convention Sales team

Mohegan Sun practices Native American Preference. "Native American" means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut.