We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in the US thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.
Why Operations at Vacasa
We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.
What we're looking for
Part of Vacasa strategy includes actively acquiring homes through organic growth; as a result, we need to ensure the function of onboarding is fully supported within the business. The Onboarding Specialist is a clear communicator with organizational and prioritization skills. They will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties, from contract signing through the home going live on the Vacasa website. This is a project management role overseeing several projects at one time, and candidates should display the ability to multitask and adapt accordingly.
What you'll do
Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contract through going public on the Vacasa website
Maintain accurate, up-to-date notes for each step within the onboarding process
Be knowledgeable of and able to speak to Vacasa offerings with homeowners
Tasks involved to bring a new home live on our booking sites are numerous, and can range from cleaning a home, inspecting a home, photography, permitting, writing a home description, and several more.
Being willing/able to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
Develop and utilize local staff and community relationships to aid in the onboarding process
This is not a 9-5 job, you will be called upon after normal business hours and on weekends, and flexibility is key.
Duties will include traveling to each new home to conduct all tasks associated with bringing a home live.
Additional duties as assigned
The skills you'll need
Communication- specifically strong written communication skills and ability to collaborate with multiple departments and stakeholders
Organization - manage multiple complex tasks and projects with tight deadlines
Ability to properly assess problems and provide solutions
Ability to work a flexible schedule including weekends and holidays as needed to support the needs of the business
A bit of a maintenance and inspectors mind - you will need to be able to troubleshoot issues that come up in your homes and either repair them (if minor) or make recommendations to your team.
Tech-savvy - Including Google applications
What you'll get
Health/dental/vision insurance100% coverage option
401K retirement savings plan with up to a 6% company match
Paid sick leave and holidays
Career advancement opportunities
All the equipment you'll need to be successful
Great colleagues and culture