New Home Specialist

Vacasa Panama City Beach , FL 32407

Posted 2 months ago

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in the US thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we're looking for

Part of Vacasa strategy includes actively acquiring homes through organic growth; as a result, we need to ensure the function of onboarding is fully supported within the business. The Onboarding Specialist is a clear communicator with organizational and prioritization skills. They will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties, from contract signing through the home going live on the Vacasa website. This is a project management role overseeing several projects at one time, and candidates should display the ability to multitask and adapt accordingly.

What you'll do

  • Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contract through going public on the Vacasa website

  • Maintain accurate, up-to-date notes for each step within the onboarding process

  • Be knowledgeable of and able to speak to Vacasa offerings with homeowners

  • Tasks involved to bring a new home live on our booking sites are numerous, and can range from cleaning a home, inspecting a home, photography, permitting, writing a home description, and several more.

  • Being willing/able to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)

  • Develop and utilize local staff and community relationships to aid in the onboarding process

  • This is not a 9-5 job, you will be called upon after normal business hours and on weekends, and flexibility is key.

  • Duties will include traveling to each new home to conduct all tasks associated with bringing a home live.

  • Additional duties as assigned

The skills you'll need

  • Communication- specifically strong written communication skills and ability to collaborate with multiple departments and stakeholders

  • Organization - manage multiple complex tasks and projects with tight deadlines

  • Ability to properly assess problems and provide solutions

  • Ability to work a flexible schedule including weekends and holidays as needed to support the needs of the business

  • A bit of a maintenance and inspectors mind - you will need to be able to troubleshoot issues that come up in your homes and either repair them (if minor) or make recommendations to your team.

  • Tech-savvy - Including Google applications

What you'll get

  • Health/dental/vision insurance100% coverage option

  • 401K retirement savings plan with up to a 6% company match

  • Vacation time

  • Paid sick leave and holidays

  • Career advancement opportunities

  • Employee discounts

  • All the equipment you'll need to be successful

  • Great colleagues and culture

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Operations Specialist

Vacasa

Posted 1 week ago

VIEW JOBS 1/11/2020 12:00:00 AM 2020-04-10T00:00 Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment. Why Operations at Vacasa We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests. What we're looking for Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. What you'll do * Oversee operations in Panama City Beach, FL managing a specific portfolio of properties * Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for * Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency * Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis * Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures * Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets * Partner and assist your Business Development Representative when new units join the portfolio * Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc) * Establish and maintain open, collaborative relationships with fellow regional team members and upper management team * Provide cross-coverage for your manager and Co-LOM(s) when necessary * Conduct regular inspections prior to guest and owner arrivals * Occasional need to perform housekeeping and maintenance duties * Traveling between worksites is frequent and this person will need their own reliable transportation. The skills you'll need * Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices * Availability to work Sunday through Saturday, early mornings and evenings as needed. * Professional in all forms of communications such as email, phone calls, video calls and texts * Ability to work well under pressure in an agile, fast-paced environment * Excellent time management skills with the ability to change activity frequently and cope with interruptions * Highly responsive and reliable * Strong attention to detail * Prior housekeeping experience a plus * Adhere to all company policies and procedures * Ability to stand, sit, and walk for an extended period of time * Reach overhead and below the waist * Regularly push, pull, and lift up to 25 pounds * Occasionally lift or move up to 50 pounds * Bend, stoop, squat, kneel, and twist What you'll get * Health/dental/vision insurance—100% coverage option * 401K retirement savings plan with up to a 6% company match * Vacation time * Paid sick leave * Career advancement opportunities * Employee discounts * All the equipment you'll need to be successful * Great colleagues and culture Vacasa Panama City Beach FL

New Home Specialist

Vacasa