New Graduate - CPE Command Center - Site Reliability Engineer

Dell Inc Atlanta , GA 30301

Posted 2 months ago

Job ID R1909055 Date posted Sep. 05, 2019

Business Summary

Work Here. Transform Everywhere.

The Command Center is an enterprise class SaaS service offerings across all of VMware. The Command Center increases overall confidence in the services that are being delivered and ensures proper communication to VMware customers during any disruption of normal operations. This position requires experience developing integrations between monitoring and collaboration tools with service owners and establish processes to exercise judgment within defined procedures and practices to determine appropriate action. This role offers an exciting opportunity to work across multiple technology domains and engage in the latest and greatest technology services being developed at a world class company.

The Command Center is expected to provide a reliable service with an enterprise level SLA and must strive for 100% customer support satisfaction. The primary objective of this team is to oversee and ensure critical applications and services provided are available and working as expected for customers and subscribers. The secondary objective is to develop and improve existing service monitoring tools through additional integrations, automation and collaboration.

Job Role and Responsibilities

We have the journey for you!

A New Graduate working for the Command Center is a member of the highly visible Cloud Services Operations team and is a core member of the VMware Cloud Productivity and Engineering organization (CPE). As a member of the Command Center, you will be functioning in a world-class team respected for its innovation, execution and collaboration operating a world-wide organization. The team ensures continuity of VMware SaaS Services that impacts any significant disruption of normal operations of our enterprise service offerings and operates 24/7/365 days a year.

Insights into your role

The ideal candidate serves as the focal point for the success of our enterprise class SaaS service offerings across all of VMware providing technical skill and knowledge to the command center. Along with working on complex issues where analysis of situations or data requires an in-depth evaluation of various factors this role will be required to help level up the technical skills of the team, develop tools and automation for VMware services, and assist services in automated problem resolution. The ideal candidate will have strong technical background with Linux, AWS, Azure, GCP, Windows, and VSphere as well as development skills in modern scripting language like python, ruby, or go.

Required Skills

  • BS Degree in Computer Science, or a related field

  • Prior experience with Unix/Linux OS/ Docker

  • Experience in one or more of the following languages: Python, Java, Go and/or NodeJS

  • Experience working with escalation applications: Pagerduty, VictorOps, OpsGenie, etc.

  • Experience working with communication tools: Slack, Azendoo, Hipchat

  • Experience with building and improving cross integration across tools and components to build a world class monitoring platform

  • Experience administering Linux systems in a production environment

  • Automation background (Rest-API, Ruby, Chef and more)

Preferred Skills

  • Prior internship experience working with production SaaS/Cloud based systems.

  • Exposure to next generation application delivery and deployment methods, containerization, orchestration, etc.

  • Good working knowledge of at least one public cloud such as AWS or GCP.

  • Knowledge of build automation and continuous integration/delivery processes and tools: Git, Gerrit, Jenkins, Docker, Nexus, Artifactory. Selenium

This job requisition is not eligible for employment-based immigration sponsored by VMware.

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New Graduate - CPE Command Center - Site Reliability Engineer

Dell Inc