Work Hours: 7:00am to 4:00pm, Monday through Friday (after hours as needed)
Pay Scale: $17-22/hr, DOE
Primary Job Functions: Primarily responsible for supporting communication of data from the office to the field crews.
Why work at Pyramid Heating & Cooling?!
100% employer paid Medical, Dental, Vision and Life Insurance!!
Paid Time Off (up to 80 hours in the first year!)
6 Paid Holidays
401k + Employer Match
Up to 8 hours of PTO awarded for community service
100% employer paid short-term and long-term disability
Employee discount at cost + 15% for HVAC parts, filters, and services
Employer paid education and training
Career growth opportunities!
Highly developed sense of integrity and commitment to customer satisfaction
Passion for excellence with respect to treating and caring for customers
Ability to communicate clearly and professionally, both verbally and in writing
Pleasant, patient and friendly attitude
Attention to detail
Excellent communication / listening skills
Strong work ethic and team player mentality
Geographical knowledge of service area or map reading skills
Knowledge of industry is recommended, but not required
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
High school diploma or general education degree (GED)
Able to handle complaints and unpleasant customers in a professional and manner
Fluent knowledge of Microsoft Office
Essential Duties and Responsibilities:
Take incoming field technician calls for the New construction department
Compile job start books prior to day one of install - daily
Pull liens on completed phase of installs for billing daily
Review time cards of installers not assigned to a Project Manager for accuracy daily
Update job notes in S2K daily
Breakout labor hours into job phases per Project Manager
Review on-line builder's schedules daily and update S2K after confirming with Project Manager
Schedule all pre-deck, top out, roof penetration, fire off furnace, final trim, energy star, duct testing, and blower door per updates from Project Managers
Check builder websites for scheduling updates daily and notify project managers of schedule changes of upcoming installs
Receive daily updates from field supervisors, foreman, and project managers and update the dispatch board accordingly.
Pyramid Heating Cooling