New Construction Dispatch Coordinator

Pyramid Heating Cooling Portland , OR 97228

Posted 6 days ago

Work Hours: 7:00am to 4:00pm, Monday through Friday (after hours as needed)

Pay Scale: $17-22/hr, DOE

Primary Job Functions: Primarily responsible for supporting communication of data from the office to the field crews.

Why work at Pyramid Heating & Cooling?!

  • 100% employer paid Medical, Dental, Vision and Life Insurance!!

  • Paid Time Off (up to 80 hours in the first year!)

  • 6 Paid Holidays

  • 401k + Employer Match

  • Profit Sharing

  • Up to 8 hours of PTO awarded for community service

  • 100% employer paid short-term and long-term disability

  • Employee discount at cost + 15% for HVAC parts, filters, and services

  • Employer paid education and training

  • Career growth opportunities!

Required Qualifications:

  • Highly developed sense of integrity and commitment to customer satisfaction

  • Passion for excellence with respect to treating and caring for customers

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Pleasant, patient and friendly attitude

  • Attention to detail

  • Excellent communication / listening skills

  • Strong work ethic and team player mentality

  • Geographical knowledge of service area or map reading skills

  • Knowledge of industry is recommended, but not required

  • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

  • High school diploma or general education degree (GED)

  • Able to handle complaints and unpleasant customers in a professional and manner

  • Fluent knowledge of Microsoft Office

Essential Duties and Responsibilities:

  • Take incoming field technician calls for the New construction department

  • Compile job start books prior to day one of install - daily

  • Pull liens on completed phase of installs for billing daily

  • Review time cards of installers not assigned to a Project Manager for accuracy daily

  • Update job notes in S2K daily

  • Breakout labor hours into job phases per Project Manager

  • Review on-line builder's schedules daily and update S2K after confirming with Project Manager

  • Schedule all pre-deck, top out, roof penetration, fire off furnace, final trim, energy star, duct testing, and blower door per updates from Project Managers

  • Check builder websites for scheduling updates daily and notify project managers of schedule changes of upcoming installs

  • Receive daily updates from field supervisors, foreman, and project managers and update the dispatch board accordingly.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
City Dispatch Supervisor (Portland)
New!

Yrc Worldwide Inc.

Posted Today

VIEW JOBS 3/21/2019 12:00:00 AM 2019-06-19T00:00 JOB SUMMARY The City Dispatch Supervisor will manage all the activities of the city drivers. Utilize available resources to transport shipments in the safest and most cost effective manner to meet or exceed customer expectations and achieve company goals. ESSENTIAL DUTIES AND RESPONSIBILITIES * Communicate company safety program and enforce safety rules and compliance with all government regulations. Maintain a safe work environment at all times. Follows all YRCF Safety protocols in the event of an accident or injury. * Develop daily delivery plan utilizing equipment, manpower, and other resources to ensure an effective / efficient operation and meet customer expectations. * Supervises all activities of drivers responsible for pick-up and delivery of freight at customer locations. * Manage work assignments, monitor performance and provide training on job duties, company policies and procedures. * Speak to employee groups and conduct effective pre-shift meetings. * Ensure proper work methods are utilized at all times. * Communicate clear performance expectations to ensure high-performance work environment and proactively provide specific, balanced and timely coaching/feedback to reinforce and encourage high performance and promote a culture of teamwork. * Complete necessary paperwork/data entry accurately and in a timely manner to ensure an efficient and steady flow of information. * Maintain knowledge of applicable Collective Bargaining Agreements. * Regularly communicates with customers for delivery and pick-up needs. * Ability to coordinate with Dock & Yard Operations, as well as clerical personnel, to properly service customer shipments in a timely fashion. COMPETENCIES * Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. * Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions. * Collaborating - Working cooperatively with others to help a team or work group achieve its goals. * Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others. * Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. * Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive. * Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. MINIMUM REQUIREMENTS * High School graduate or equivalent. * Effective organizational, planning and prioritization skills. * Effective verbal, written and interpersonal communication skills. * Demonstrated Leadership and supervisory capabilities. * Willing to work any schedule, including weekends and holidays, in all types of weather. PREFERRED QUALIFICATIONS * Bachelor's degree in transportation, business or related area. * Knowledge of local applicable collective bargaining agreements. * Proven knowledge of computer applications (MS office). * Knowledge of company policy, procedures and applicable collective bargaining agreements. WORKING CONDITIONS This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. PHYSICAL DEMANDS The position requires the ability to spend long hours standing while using office equipment and computers. Occasionally sit. Ability to perform repetitive tasks such as typing and keying. Continually speaking and hearing, giving and receiving directions. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required. YRC Worldwide is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Persons with Disabilities/Protected Veterans Yrc Worldwide Inc. Portland OR

New Construction Dispatch Coordinator

Pyramid Heating Cooling