Metlife, Inc. West Des Moines , IA 50398
Work Location: West DesMoines, Iowa
Role Value Proposition:
The primary responsibility of a New Business & Death Claim Representative is to support advisors, clients, and beneficiaries with inquiries concerning newly submitted business, as well as discuss and explain existing annuity business across all distribution channels and products. New Business & Death Claim Services also provides pro-active and follow up outbound calls with advisors and clients. An associate in this position is expected to utilize various resources to assess a situation and determine an appropriate course of action.
Answers incoming phone calls regarding annuity products from advisors, clients, and beneficiaries.
Discuss all aspects of the annuity business by answering questions pertaining to multiple markets and product lines.
Demonstrates consistent proactive communication with internal and external customers and partners.
Stays current on procedures, corporate initiatives, annuity markets and products to provide accurate and timely information.
Responds promptly and calmly to changing events and new situations.
Maintains professionalism during interactions with advisors, clients, and beneficiaries.
Cross-trains across franchises in New Business, Post Issue and Death Claims in order to load balance inbound calls.
Performs other duties as required.
Essential Business Experience and Technical Skills :
FINRA Series 6 designation
3 or more years of customer service experience
Superior customer service and communication skills
Demonstrates problem solving and organizational skills
Ability to work well under the pressure of working against strict quality and performance guidelines
Strong knowledge of MetLifes procedures and processes
MS Office; Word & Excel
Good computer/typing skills
At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
Requisition # 102505