Every day, the people of TSYS and Netspend improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere and for yourself we may have the right place for you.
The New Accounts Analyst will contribute to the success of the New Accounts department; the primary function of this role is reviewing new card orders daily and approving them for production while meeting daily operational deadlines. This position will review all new card orders for address deliverability, loss avoidance, and compliance with both Federal regulations (OFAC, CIP, BSA) and NetSpend's internal policies. New Accounts is also responsible for notifying new customers of CIP verification issues and enforces policies and guidelines set forth by Risk Management and Compliance via account analysis and maintenance in accordance with NetSpend's standards.
The New Accounts Analyst mitigates losses to NetSpend by monitoring card order trends, attempting to identify anomalies indicative of fraudulent behavior, and referring accounts as appropriate to investigative departments for further research. In addition to reviewing card orders, the New Account Analyst also reviews and performs CIP verifications account maintenance utilizing reports relating to Compliance and Risk Management. This role may cross-train with other departments.
Review all new debit card orders
Review cardholder information for validity
Initiate new strategies and make ongoing recommendations for process improvement
Manage multiple priorities and projects simultaneously
Support and interact with other internal departments as needed
Adhere to a strict attendance and punctuality policy
Adhere to strict compliance and regulatory requirements
Ensure that regulatory, legal, bank, and audit requirements are met
Professional business acumen, demonstrated through excellent written and verbal communication skills
Strong problem solving skills and inherent decision making abilities are required
Interact with staff members and others encountered in the course of work
Learn and apply new information or skills
Perform detailed work on multiple, concurrent tasks
Must be able to work under deadlines and high volume pressure with little supervision
Excellent organizations skills and capacity for attention to detail
Strong time management skills; comfortable handling multiple projects simultaneously in a fast-paced environment
Able to work independently and also as a strong team player with a positive can do attitude, working with the team to adhere to daily deadlines
MS Outlook and Excel skills
Some college and/or banking experience preferred
Must be able to work a flexible schedule
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
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TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com.
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.
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