MCPc, headquartered in Cleveland, Ohio, is a privately-owned, multi-faceted endpoint management company that reaches customers throughout the United States. In 2019, our ambition is to extend our range to Great Britain and parts of Europe. Our global scope is enabled through strategic, international partnerships that reflect our own status as among the top one percent of companies of our kind in the world.
Unlike many businesses, MCPc resists defining the "size" of our optimal customer and instead focuses on the value a client places on securing its data and the devices information lives on. Being at the forefront of technology for over 50 years allowed us to foresee how the end-point would become an entry-point for cyber-attack on data and that every company, regardless of size, would be vulnerable.
That is why, even before "cyber" became a buzzword, we began building a "chain-of-custody" approach to protecting data and devices on a scalable model that serves small-to-midsize-to-enterprise-size organizations. Today, with the proliferation of cyberattacks, our approach sets us apart. We have become a recognized industry leader for helping organizations mitigate risk, manage compliance and, as a consequence, optimize the total cost of ownership of their technology.
To maintain our valued position, we not only invest in employee training and advanced facilities but also in talent development. We recognize the consequences that short- and long-term shortages in cyber defense experts mean to our business and to our customers. It is no different than a country that spots the barbarian at its gates but does nothing to support an army capable of defending them. For us, this investment, like our company, is also multi-faceted. It means investing in education, in youth, in job growth, in conferences, in sustainability, and in economic development on the whole.
MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.
The Network/Systems Administrator will use extensive knowledge and skills obtained through education and experience to maintain and enhance all network infrastructure, server/storage hardware, virtualization technology, application management as well as end user support.
This position participates in the planning and implementation of procedures to ensure system provisioning and maintenance that is consistent with corporate mission, industry best practices, and regulatory requirements.
The ideal individual for this role exhibits strong organizational and communications skills as well as a passion for information technology.
Key Outcomes of the Position
As a Premier provider of Support Services, MCPc strives for the "Center of Excellence" methodology by placing the client first and maintaining the highest level of integrity of Customer Service as core principles
Provide high quality support by managing and resolving IT related support needs to minimize delays related to technical issues across the organization
Provide end users with a helpful hand assisting them with daily support needs and requirements
Provide expanding responsibility role and serve as a mentor to Level 1-2 Technicians
Excellent knowledge of computer servers and network systems to ensure high levels of availability and security, which includes planning, developing, installing, configuring, maintaining and optimizing server, storage, and network hardware, software, and communication links.
Proven experience in a System/Network Administrator role with routing and switching, firewalls, Internet VPN's, remote implementation, troubleshooting, and problem resolution.
Manage server operations and maintenance for all production systems, including file, e-mail, vitalization, and backup, to ensure the highest levels of security, availability and performance.
Conduct research on server, storage, and network products, services, protocols, and standards in support of procurement and development efforts.
Keep abreast of latest technology and industry trends, recommends equipment and system enhancements, upgrades and/or replacements as necessary to meet the IT needs of the organization.
Attention to detail and ability to identify and manage issues
Critical thinking and strong problem-solving skills
Ability to manage confidential and proprietary company information
Experience working in a team-oriented, collaborative environment
Ability to follow strict protocols while maintaining an empathetic approach in assisting coworkers
Can communicate effectively at all levels with the focus on the end user community
Proficiency in hardware repair, software troubleshooting and remote diagnostic skills
Research and make recommendations on server system administration
Install and integrate new server hardware and applications
Support and administer third-party applications
Monitor network performance (availability, utilization, throughput, output, and latency) and test for weaknesses
Proven ability to analyze, define and make proposals tied to an IT infrastructure.
Drive to take personal ownership of issues, and the habit of following up with internal customers, co-workers and employees until issues are resolved and projects completed.
Exceptional oral and written English communication skills.
Proven communication and people relationship skills.
Experience and Educational Requirement
Experience supporting desktop, networking, server and cloud-based IT Infrastructure.
Associate technology degree or equivalent work experience (2-4 years' experience in a support environment)
5+ years Information Technology experience
Previous experience with Microsoft Office 365, Citrix, VMware, Windows Server 2008/2012/2016, Active Directory, DHCP, DNS, NPS, SCCM, Ubiquiti, Meraki.
Technical certifications preferred and/or working toward (CompTia, Microsoft, etc.)
MCP, or higher level manufacturer certifications preferred.
Citrix troubleshooting is strongly preferred.