NOTE: Although this is a home-office based position, the TAS will spend most of his/her time at customer sites and must be open up to 30% travel across the Americas.
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About VMware's Professional Services Division
VMware Professional Services help customers uncover the unique opportunities presented by VMware's industry-leading solutions and technologies. Our extensive services community comprises VMware Professional Services and select service-delivery partners. Our consultants and advisors combine extensive, real-world experience with unparalleled virtualization and cloud computing expertise to help IT, DevOps and CloudOps organizations large and small, global and regional address the technical, people, process and financial aspects of 'X' as a service to deliver positive, tangible and material results to the business. Our Services portfolio includes Accelerate Advisory Services, Cloud Operations Services, Technology Consulting Services, Technical Account Manager Services and Education Services & Certification Programs.
Networking & Security - Technical Account Specialists (NSX TAS) provide exceptional product knowledge and validated skills to help large organizations streamline deployment and improve operations of their VMware NSX platform. Backed by the resources of the entire VMware organization and armed with standard methodologies, TAS' are responsible for building and maintaining post-sales relationships with VMware's largest and most strategic customers. These customers are typically large enterprise accounts embracing VMware's Network Virtualization and Security vision across their data centers. TAS' develop a trusted advisor relationship with key partners including customer executives, CIO, CTO, Line of Business leaders and IT Directors to ensure that the customer continues their standardization on VMware networking technology. Additionally, TAS' become the customer's central point of contact into VMware's Networking and Security business unit. As such, the TAS's technical abilities will be important in recommending solutions, seeing opportunities, mitigating issues and providing technical guidance to a defined account or set of accounts.
TAS' consult closely with customers to ensure their satisfaction and return on investment with the VMware Network Virtualization platform. They are the customer's primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting the productive use of VMware solutions, including but not limited to NSX. TAS' engage resources across the entire VMware organization when necessary. In addition, TAS' actively expand VMware platform adoption and standardization within accounts, driving relationships at every level internally and externally to advocate VMware technology solutions and influence change. In addition to customer facing activities, TAS' report key account metrics and insight to VMware internal teams while contributing to the overall TAM program development.
Establish long-term relationships within assigned accounts while developing an understanding of the client's strategic goals and overall impact on business results.
Provide project leadership, coordination and architectural guidance for the customer's Network Virtualization and major VMware initiatives.
Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff.
Map additional VMware solutions to the customer's unique business and technical requirements
Maintain a current knowledge of VMware's networking and security solutions, along with a high-level technical knowledge of VMware's product line and future product direction.
Lead and drive challenging requests across simultaneous client engagements.
Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.
Understand the customer's high-level business challenges while functioning as an advisory resource for "Best Practices" and driving adoption of VMware solutions within your accounts.
Ability to travel up to 30% across the Americas
Requires a strong networking experience as well as knowledge of VMware
Solid technical background in advanced networking and security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred.
Proven ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization).
Have domain-level understanding of Cloud Infrastructure & Networking (Data Center Design, Network Architecture, Network Design, System Architecture Virtualization, Systems Management, Security)
VMware virtualization, networking and security products, solutions, and services.
Network Security Tools and Networking Concepts such as firewalls, IDS/IPS, and Security/Trust Zones.
Network components and concepts such as:
Routers, switches, load balancers, and other networking and security components from a variety of vendors.
Virtual networking components such as VSG, Nexus 1000V, and dVS
Networking protocols such as BGP & OSPF
VLANs, VPN, Unicast vs Multicast, Management Networks, IP subnetting, and network design.
Demonstrable experience and deep knowledge of the networking technologies and vendors such as Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, Palo Alto Networks
Experience with integrating heterogeneous networking and security environments
Understanding of modern IT and DevOps production data center and Cloud (ISP/ASP) operations.
Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning
Fast learner with the ability to explain complex technical concepts to a variety of audiences.
Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.
Be effective working independently and in a team setting.
Strong organizational skills with the ability to handle multiple client demands.
Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with CxO level personnel.
Additional/Preferred Skills & Experience:
Technical certifications in advanced networking and security
Background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture
Diversity at VMware