Network Technology Technician I

Company

Cox Communications, Inc.

Job Family Group

Technical Operations

Job Profile

Network Technology Technician I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $28.08 - $42.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Network Technology Technician I

As Cox's Network Technology Technician I, you're first in, last out when it comes to keeping our system running. If you're a voracious learner who thrives under pressure, you'll find lots to love in this job.

What exactly will you be doing? Well, to put it simply, you'll support system growth and quality performance of all current and future Cox Communications products and services. You'll also be part of a fun workplace culture where your career goals and work-life balance are honored.

Keep reading for more details and apply today!

What's In It For You?

Cox is a company made of amazing people, and we take care of them first. Here's a peek at our best-in-class benefits package and award-winning employee culture:

• We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.

• Our talent is paid what they're worth with a competitive salary package and top-notch bonus & incentive plans.

• We help you prepare for the future with a 401(k) (that we'll generously match), life insurance and disability insurance.

• You'll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account and Health Savings Account options, counseling for mental wellness and more.

• As you grow your family, rest assured that you'll be covered by our inclusive parental leave policies, plus adoption assistance and comprehensive fertility coverage.

• Want to volunteer in your community? We encourage that, and even provide paid hours for you to do so.

• Our employees enjoy discounts on computers, entertainment, travel and more.

• Continuing education and professional development are important, and at Cox we offer both.

• We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

• And much more!

What You'll Do

Your tenacious and adaptable personality make you a great fit for this job, where on any given day you may be called upon to:

• Install, disconnect and troubleshoot video, high-speed internet, telephony and automation services.

• Perform proactive/reactive maintenance that's needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications.

• Maintain and repair equipment with HFC distribution system.

• Requisition equipment and supplies from warehouse, and stock vehicle as needed.

• Maintain company trucks and other equipment per service requirements and safety guidelines.

• Drive a company vehicle between office and/or home, warehouse and work sites.

• Monitor the Workforce Administration System (WFA) throughout the day.

• Communicate with dispatch for help and/or status on service requests.

• Consult with supervisors and other technicians for advice and aid as needed.

• Educate customers about their existing services and promote other Cox services.

• Attend training that may include refresher training and product and service updates.

• Use small hand tools, power tools, and test equipment.

• Work with alarms, low voltage electricity and color-coded wires.

Who You Are

You're a critical thinker and an active listener. You're a problem solver and an issue resolver. The following qualifications are also in your toolbox:

Minimum

• High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification. Post-high school education a plus.

• 18 years of age

• Valid state driver's license and a good driving record

• Minimum of one year of direct customer service experience

• One year of work experience in a comparable field (e.g. related hands-on trade role)

• Demonstrated proficiency in Core Technician skillsets.

• Certifications and licenses, as required by state and municipal laws

• Successfully meet (and maintain) additional background check requirements for specialized projects/services

• PC and Windows software skills

• Stable work history

• Able to work required shifts and overtime (if necessary)

• Spanish proficiency desirable in some locations

• Travel as business needs dictate

Preferred

• Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired.
• 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.

Physical Requirements

• Ability to carry and use tools and equipment

• Requisite ability required to drive a commercial motor vehicle (CMV physical requirements included)

• Ability to operate aerial lift device (bucket truck)

• Adequate ability to distinguish different colors of wire

• Ability to frequently bend, stoop, and crawl

• The physical limitation of ladder and associated fall protection equipment provided is:

• Aerial lift (bucket truck) boom capacity is 350 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds

• The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes weight capacities of approximately 300 pounds.

• Get in and out of a van to retrieve various items. Step heights are 19"

• Lift 500' rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12" and placed up to a height of 36".

• Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55" - 60".

• Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.

• Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.

• Lift and carry a 63 lb., 28' extension ladder

• Lift 1000' rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12" and placed up to a height of 47".

• Lift miscellaneous tools and products within the warehouse and van racks. These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72".

• Lift a 220V power supply weighing 88 lbs. This power supply is lifted from the floor and placed up to a height of 42".

• Pull a double vault door with a hand height of 18" - 24" requiring 80 pounds of force.

• A physical exam to verify the physical requirements above as well as others not listed may be required

• Ability to climb ladders and/or utility poles and work in high places

• Ability to work in small places (such as crawl spaces and attics)

• Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.