Network - Technology Management Specialist

The Ford Network Operations (NetOps) team is responsible for the operation and maintenance of Ford's global network infrastructure (Ford datacenters, network hubs/colos, manufacturing plants, office buildings, etc.). This includes Wireless, Local Area Network (LANs), Wide Area Networks (WAN), Software Defined Networks, Policy/Security Controls, etc. This position is for a Customer Network Analyst (CNA), a NetOps team member, based in Dearborn, Michigan. This is NOT a remote position. Onsite presence is required.

The Ford Network Operations (NetOps) team is responsible for the operation and maintenance of Ford's global network infrastructure (Ford datacenters, network hubs/colos, manufacturing plants, office buildings, etc.). This includes Wireless, Local Area Network (LANs), Wide Area Networks (WAN), Software Defined Networks, Policy/Security Controls, etc. This position is for a Customer Network Analyst (CNA), a NetOps team member, based in Dearborn, Michigan. This is NOT a remote position. Onsite presence is required.

What you'll do…

• 24x7 On-call level 2/3 support rotation for Incident Management, Configuration and Performance Management, Change Management and Security Management

• Provide technical support for various Cisco technologies and platforms

• Implement network configuration changes in the Ford environment globally on weekends and outside of business hours

• Staging, installation, configuration, and troubleshooting of various routing protocols including BGP, OSPF, ISIS and tunneling (GRE/IPsec).

• Staging, installation, configuration, and troubleshooting of global SDWAN architecture with solid understanding of vManage, vBond, vSmart, OMP, TLOC, vEdges and tunneling

• Staging, installation, configuration, and troubleshooting of Layer 2/3 Switching including VLAN, ISL, Trunking/Tagging, Port-Channel, etc.

• Staging, installation, configuration, and troubleshooting issues with large wireless networks comprising of Cisco Wireless Controllers and APs (Catalyst 9800 Controllers and Catalyst 9100 Access Points

• AireOS 5500/8500 Controllers and Wave 1/2 Access Points 2700, 2800, 3800, 4800, 1570, 1560) running 2.4GHz, 5GHz, 6Ghz, WiFi 6, WiFi 6E

• F5 load balancing installation, configuration and troubleshooting

• SDA (ACI / SD-Access/ SD-WAN) installation, configuration, and troubleshooting

• DNA Center implementation and changes

• Gather troubleshooting information through packet captures and analyze pcap files and syslog messages

• Open TAC Cases with different vendors to resolve complex issues impacting production network

• Provide escalation level support for Critical / Major Data Center and Manufacturing Network Deployments and Troubleshooting

• Work closely with network engineering, planning, systems administrators, and software engineers regarding changes, technology and hardware upgrades to support PoC, pilots and lab testing

• Apply best practice troubleshooting techniques to identify problems, investigate causes, and recommend solutions and ways to reduce MTTR

• Document incidents, requests, and alerts in the ticketing system, record actions, and follow up on deferred actions

• Keep customers and leadership informed of the progress and status of critical calls/tickets/outages throughout the troubleshooting and resolution process

• Assist the NMS team with development of tools to integrate, manage and maintain infrastructure / hosting services by leveraging vendor APIs

• Manage and support Vendor partners as required (technology/hardware/software onboarding, testing, integration, etc.)

• Automate manual tasks through scripting

What you'll do…

• 24x7 On-call level 2/3 support rotation for Incident Management, Configuration and Performance Management, Change Management and Security Management

• Provide technical support for various Cisco technologies and platforms

• Implement network configuration changes in the Ford environment globally on weekends and outside of business hours

• Staging, installation, configuration, and troubleshooting of various routing protocols including BGP, OSPF, ISIS and tunneling (GRE/IPsec).

• Staging, installation, configuration, and troubleshooting of global SDWAN architecture with solid understanding of vManage, vBond, vSmart, OMP, TLOC, vEdges and tunneling

• Staging, installation, configuration, and troubleshooting of Layer 2/3 Switching including VLAN, ISL, Trunking/Tagging, Port-Channel, etc.

• Staging, installation, configuration, and troubleshooting issues with large wireless networks comprising of Cisco Wireless Controllers and APs (Catalyst 9800 Controllers and Catalyst 9100 Access Points

• AireOS 5500/8500 Controllers and Wave 1/2 Access Points 2700, 2800, 3800, 4800, 1570, 1560) running 2.4GHz, 5GHz, 6Ghz, WiFi 6, WiFi 6E

• F5 load balancing installation, configuration and troubleshooting

• SDA (ACI / SD-Access/ SD-WAN) installation, configuration, and troubleshooting

• DNA Center implementation and changes

• Gather troubleshooting information through packet captures and analyze pcap files and syslog messages

• Open TAC Cases with different vendors to resolve complex issues impacting production network

• Provide escalation level support for Critical / Major Data Center and Manufacturing Network Deployments and Troubleshooting

• Work closely with network engineering, planning, systems administrators, and software engineers regarding changes, technology and hardware upgrades to support PoC, pilots and lab testing

• Apply best practice troubleshooting techniques to identify problems, investigate causes, and recommend solutions and ways to reduce MTTR

• Document incidents, requests, and alerts in the ticketing system, record actions, and follow up on deferred actions

• Keep customers and leadership informed of the progress and status of critical calls/tickets/outages throughout the troubleshooting and resolution process

• Assist the NMS team with development of tools to integrate, manage and maintain infrastructure / hosting services by leveraging vendor APIs

• Manage and support Vendor partners as required (technology/hardware/software onboarding, testing, integration, etc.)

• Automate manual tasks through scripting