Network Technology Consultant (Mit Lead)

The core components of the Network Technology Consultant as a MIT Lead are: Technical Management, Operational Management and Escalation, Project Management/Planning Assistance, Customer Relationship Management (collaboration with the district), Personnel Management, and Personnel Training and Professional Development.

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Manages and tracks Network Support and Project workflow for assigned districts via Service Now.

• Acts as Technology Liaison between LHRIC Network Services teams and the District DoT.

• Researches , evaluates, and recommends a variety of technological products to assist districts in meeting their current and future instructional and administrative needs.

• Provide input for project planning, performs project management functions and implementation of new LHRIC/District technology initiatives and products into existing K-12 school district environments in collaboration with the district administration and technical staffs.

• Manages escalation, tracking, communications, and follow-up regarding network technology problems in assigned districts.

• Acts as primary escalation point for solving chronic or high priority network technology problems in assigned districts; facilitates technical support between the district, centralized LHRIC teams, and field technicians.

• Supervises LHRIC network staff and coordinates activities with other technology staff within the district.

• Manages and plans the scheduling of the LHRIC assigned field staff.

• Manages and tracks technology related maintenance contracts and inventories, for equipment and products purchased through the LHRIC. (I.E. Smartnet, Del Maintenance) Caveats exist based individual district support models.