Network Technician III

Calling all IT enthusiasts with a knack for problem-solving! Chatham County Information and Communication Services seeks a Network Technician III to join our team. If you have an Associate's Degree in a relevant field and at least 3 years of network design and troubleshooting experience, we encourage you to apply!Under general supervision by the Network Technician Supervisor, you

• Perform technical work in planning, coordinating, and conducting the installation, maintenance, and repair of computer and/or telecommunications equipment.

• Receive and install desktop technology components such as personal computers, monitors, scanners, printers, and associated software.

• Configure new equipment for department-specific duties.

• Test the functionality of new equipment and integration with existing systems and software and make necessary adjustments.

• Provide end-user support, training, and advice on all client-side computer hardware and software.

• Assist the help desk by taking service desk calls to investigate, categorize, and resolve incidents or escalate as necessary.

• Utilize the work order system to document problems, communicate the resolution of issues, and provide training to other technicians.

• May be assigned by your supervisor to minor or major projects.

• May serve as an assistant/backup for another Network Technician.

• May be responsible and accountable for a supporting IT service.

• Collaborate with others and work as part of a team.

• Perform other duties as assigned.

• Associate Degree in Information Systems, Computer Networking, or a related field, and

• At least three (3) years' experience in network design and troubleshooting; or

• Any equivalent combination of education, training, and experience.

• Must have experience supporting applications and hardware within a Microsoft Windows and networked environment.

• Must possess and maintain a valid driver's license.