Network Team Lead (Remote US)

Network Team Lead (remote US) Hours: 8am-5pm ET Position Location: WFH Here we grow again! Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture. Position Summary:. Manage SLAs, escalations, attrition control, and performance management. Customer interaction will be on a regular basis to ensure any network requests made by the customer are delivered and enabled on time. Core Responsibilities: Preparation, revision and training of the Standard Operating Procedures (SOP) Responsible for managing a team of 12-15 Provide relevant feedback and improvement areas on the audited calls Daily, weekly and monthly review with Internal/Customer leadership Conduct and report on business-critical analysis (SLA's/KPI's) Requirements: Minimum of 3 years of Team Lead related experience HS Diploma or equivalent Preferences: Prior Networking/Telecom experience People Management experience CCNA Certification, PMP, Prince2, CAPM, ITIL certifications Order Management(Comms)