PAY GRADE: Support Exempt J
FLSA STATUS: Exempt
The job of Network Systems Engineer II is performed for the purpose/s of maintaining computer and network equipment in a safe and functional operating condition, meeting the technology needs of the district, documenting information, and resolving immediate operational concerns.
Note: This particular position has three primary job responsibilities:
Management of Windows servers using Active Directory, IIS, and SQL including installation, maintenance, security and application support.
Management of district Local Area Network, Wide Area Network, and Wireless Network including installation, maintenance and support.
Providing oversight and direction with regard to technology-related installations, maintenance and support with vendors and other district departments.
DUTIES & RESPONSIBILITIES: (These duties are a representative sample; position assignments may vary.)
Assesses hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations.
Assists with the installation of computer and network equipment requiring specialized computer and network skills (e.g. file servers, network routers, printers, user workstations, access points, switches, etc.) for the purpose of maintaining safe and effective computer labs and networks.
Assists with planning the installation of computers, network equipment, and user applications for the purpose of meeting the technology needs of the district.
Attends meetings as assigned for the purpose of conveying and/or gathering information required to perform functions.
Coordinates with users and other network/computer support staff for the purpose of completing projects/work orders efficiently.
Assists with implementation of ITSM framework to improve service level outcomes and department efficiency.
Drafts documentation, user guides, manuals, etc. for the purpose of providing written support and/or conveying information.
Evaluates hardware and software applications for the network purpose of recommending changes that would provide an improved capability to support District needs.
Maintains files, records, and databases for the purpose of providing resource information in compliance with District requirements.
Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills for the purpose of maintaining computer and network equipment in a safe and functional operating condition.
Transports various items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job site or transporting equipment for repair.
Assists other personnel as may be required for the purpose of supporting them in the completion of their work activities.
Other duties as assigned.
EDUCATION & EXPERIENCE (positions in this class typically require):
Education: Bachelor's degree or Associates degree, preferred
Experience: 4+ years' experience in network administration, server administration and workstation management.
LICENSING REQUIREMENTS (positions in this class typically require):
Valid Arizona Driver's License
Cisco Certified Network Associate (CCNA) or equivalent certification required
Network+ Certification preferred, or equivalent experience and/or knowledge
Microsoft Certified System Administrator (MCSA) or equivalent preferred, or equivalent experience and/or knowledge
KNOWLEDGE (position requirements at entry):
Solid knowledge of current Windows Server OS, Windows Desktop OS, Microsoft Office Suite, Hyper-V, ESX/vSphere, Hyperconverged Infrastructure and application deployment.
Solid understanding of TCP/IP, DHCP, DNS, Active Directory, Terminal Server, IIS, Configuration Manager, SQL Server, Cisco IOS, Aruba/HP IOS, network route/switch and security fundamentals.
Familiarity with the following software: backup, VPN, load balancing, web filtering, storage area network/fiber channel.
Familiarity with the following hardware environments: servers, storage, tape,library backup, Cisco and HP routers/switches.
Knowledge of processes and procedures involved in diagnosing and resolving server/workstation issues in a client/server environment.
Knowledge of Ethernet, the OSI model, and structured cabling
SKILLS (position requirements at entry):
Analytical skills to determine the source of problems and provide resolution and suggest ideas to eliminate recurring problems.
Oral and written communication skills to communicate with others of varying technical abilities at all levels within Scottsdale USD.
Ability to act individually and as a team member in resolving problems and completing projects.
Ability to provide technical guidance to campus technician team members.
Customer service attitude with a positive and helpful attitude sufficient to deal with users who are often frustrated and upset.
Ability to work under the constraints of strict deadlines and time pressures.
Strong organization skills and ability to multitask.
Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Incumbents may be subjected to moving mechanical parts, odors, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, and intense noises.
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Scottsdale Unified School District