Network Support Technician 3

G3 Innovative Solutions, LLC Washington , DC 20001

Posted Yesterday

G3 Innovative Solutionsis an IT Services company founded to create innovative solutions to enhance the capabilities of our customers. G3 employees have successfully satisfied the technology needs of the U.S. Government and we continue to maintain relationships with those who have specialized expertise in the federal market. G3s broad experience, focus toward desired outcomes, and commitment to Innovation ensures responsive and long-lasting results.Job Description:G3 Innovative Solutions is seekinga Network Support Technician Level 3. Candidate willprovide monitoring; maintenance and advanced support of the Enterprise Network Infrastructure to support a 24x7 NOC (Network Operations Center). Responsibilities include identification, troubleshooting, resolution, and customer support forall managed networks. Candidate must be familiar with the use of Putty, GEM, HPNA, HPNNMi. Knowledge of Cisco IOS, Service Central Ticketing System, and various network monitoring/troubleshooting tools as required.Duties and responsibilities:
  • Ability to identify, analyze, and resolve fault and isolations within the customers network infrastructure
  • Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA
  • Ensure compliance with network security policies and procedures
  • Assist in the development of the policies and procedures as they pertain to the network environment
  • Manage resource availability across the network enterprise
  • Create and report all outage notifications and network related issues in accordance with standard operating procedures and guidelines
  • Demonstrate experience with BGP and OSPF routing protocols
  • Demonstrate experience with both LAN and WAN troubleshooting
  • GEM experience for monitoring and configuration of crypto equipment
  • Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192)
  • Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above
  • Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment
  • Participate in engineering projects or upgrades as tasked by management
  • Interface with vendors to ensure proper performance of tools and software packages
  • Track and process Authorized Service Interruptions (ASI's) as directed by Management
  • Provide After Action Reports (AARs) for Problem Management resolution
  • Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)
  • Provide system/equipment/specialized training and technical guidance to lower tier employees
Requirements:
  • Interpersonal Skills
  • Effective Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Customer Service oriented
  • Adaptability
  • Ability to work independently within a Team Concept
  • Ability to multitask in a stressful environment
  • A Bachelors plus 5 years of experience or a total of 9 years of experience with no degree.
  • NOC is 24x7 shift work; to include weekends and holiday for all employeesDay Shift:6am 2:30pmSwing Shift: 2pm 10:30pm
    Mid Shift: 10:30pm 6am (Current Need)

Location:
  • Washington, DC
Clearance:
  • Top Secret/SCI with CI Poly
Compensation: $70,000 to $85,000 AnnuallyBenefits Offered: 401K, Medical, Dental, Life, Medical, Vision, and more
Employment Type: Full-Time
Clearance(Required): Must currently possess at least a TS/SCI with CI Poly.
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Network Support Technician 3

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