Network Support Specialist

Network Support Specialist

Work Location

• Miramar, FL 33025

Positions Requested

• 1

Hours per Day

• 10

Hours per Week

• 40

Total Hours - contract to hire

Shift Schedule

• Will be scheduled to work holidays

• Position is 4 days on, 3 off.

• Operating as a 24/7 dedicated operations team, Client's shift schedule entails 10-hour shifts, four days a week, with a quarterly rotation between 1st, 2nd, and 3rd shifts or as necessitated by the business.

• Upon selection, Client's dedicated team will provide a comprehensive 4-week training program to ensure your success in the role.

• Ability to work night shifts for a minimum of 3 months is mandatory.

Job Overview

• As a Network Support Specialist within Client's Network Management Center (NMC), candidate will be integral to the monitoring of the Client's Mobility & IP network, ensuring seamless cellular mobile services on cruise ships worldwide.

• This role involves maintaining the reliability and optimal performance of Client's network infrastructure, encompassing the Transport Network (Cisco Switching & Routing), Mobility Network (Ericsson RAN/Core devices for GSM, UMTS, and LTE, as well as DAS), and IoT solution for Container ships.

• Candidate's duties will include monitoring network activities, diagnosing and resolving issues, and delivering technical support to both internal and external stakeholders.

Key Responsibilities

• Network Monitoring

• Utilize network monitoring tools to continuously observe network performance and identify potential issues.

• Respond promptly to alerts and incidents, conducting initial troubleshooting to determine the root cause of network problems.

• Issue Resolution

• Diagnose and resolve network incidents, collaborating with cross-functional teams to implement effective solutions.

• Document troubleshooting steps, resolutions, and maintain a comprehensive knowledge base for future reference.

• Technical Support

• Provide timely and effective technical support to end-users and internal teams experiencing network-related problems.

• Communicate technical information clearly to both technical and non-technical audiences.

• Configuration and Maintenance

• Assist in the configuration, installation, and maintenance of network equipment, including routers, switches, and firewalls.

• Collaboration

• Collaborate with network engineers and other IT professionals to maintain, implement, and optimize network infrastructure.

• Participate in cross-functional teams to implement new technologies and address evolving business requirements.

• Documentation

• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting processes.

• Contribute to the development of standard operating procedures (SOPs) to enhance network management efficiency.

• Emergency Response

• Act promptly during critical situations, providing support in the event of network outages or emergencies.

• Work closely with the Network Management Center (NMC) SMEs, Lead and Manager to escalate and coordinate responses to high-priority incidents.

Qualifications

• Bachelor's degree in Telecommunications, Computer Science, or relevant professional experience.

• Demonstrated expertise in IP network support and/or cellular network support, with a preference for experience in a NOC environment.

• Proficiency in utilizing network monitoring tools and diagnostic utilities, such as Solarwinds, PRTG, Nemo Analyze, etc.

• Exceptional troubleshooting and problem-solving skills.

• Familiarity with Cisco switches and routers, Vmware, ESXI, and other networking equipment.

• Knowledge of cellular network infrastructure (RAN and Core) for GSM, UMTS, LTE, and 5G technologies.

• Familiarity with IoT, RF engineering/optimization, and DAS (Distributed Antenna System) is beneficial.

• Possession of relevant certifications (e.g., CCENT, CCNA) is advantageous.

Note: If candidate is a dedicated and skilled professional with a passion for maintaining robust network infrastructures, client invites candidates to join client's team and contribute to the success of client's organization.

Pay Range: $25 - $30/HR W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions as well as any other PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.