L3 Network Support Engineer/Switches, Routers (Cisco), Data Access Points, Location: Mettawa, Chicago, IL:
The Network Engineer will be based in San Antonio at Client location. The Engineer will be responsible for working on day to day issues along with Client and Support team in India. He will be responsible for coordinating all network day to day operations. He will be further responsible for gathering new requirements and passing it on to Network Architect in India. client requirements and designing solutions for the same.
Translate business requirements into Network infrastructure solutions
Analyze complex cross functional and cross platform issues.
Work as Onsite coordinator for the onsite and offshore project and support teams of Zensar
Work closely with the IT managers, support teams and vendors
Develop and document procedures and best practices for network operations infrastructure
Palo Alto firewall
Day to day operational support of the network, including responding to user and system initiated tickets and resolving network incidents
Act as the first point of escalation for challenging issues not resolved by junior network operations engineers.
Establish and execute the life cycle process for network equipment, including OS patching and upgrades
Maintain network management systems and tools (Solarwinds, NetMRI, NetScout, etc.)
Define best practices for network management systems, including recommendations for key performance indicators and alert thresholds.
Review and respond to monitoring alerts, logs, and alarms
Analyse and maintain performance data, make recommendations and changes to ensure optimal network utilization
Installation and configuration of enterprise network devices, including routers, switches, and wireless access points
Installation and configuration of enterprise security devices, including firewalls and remote access concentrators
Work directly with customers to resolve incidents
Participate in team after hours
Perform other duties as assigned.
Should have minimum of 10 years of experience. 5+ years supporting a large enterprise environment required (multi-building campus, MAN/WAN, 5000 users)
Should have CCNP certification or equivalent level of skills.
Proficient knowledge and understanding of Network, Telephony and Security Products.
Experience in Cisco, Nexus and firewalls like Checkpoint, ASA
Experience is supporting Routing protocols like BGP, OSPF, EIGRP, connectivity technologies like MPLS, Point to Point Links, IPSEC VPNs, Wi-Fi.
BGP, OSPF, RSTP, ASA, Palo Alto
Signin Solutions Inc.