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Network Support Engineer
Fremont , CA 94536
Posted 2 months ago
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- ENS OPS/Deployment
Job Description of ENS OPS:
While working in ENS OPS, our job duties at a very high level are to maintain the fleet
of network devices, circuits to and between data centers and POP sites. Maintaining the
fleet requires to monitor, react, respond, troubleshoot, and fix the alerts, alarms, and issues
in various network devices and circuits including but not limited to Cisco, Juniper,
Arista, HP, Force10 switches and routers. It requires regular interaction with ISPs and
. With the huge number of devices customer in datacenters, over time fans, power supplies,
optics, cables and sometimes whole devices fail. ENS DC Team job is to identify
what pieces and parts have failed, and then fix or replace those parts to ensure the network
devices run optimally and redundantly.
Another piece of maintaining the fleet is troubleshooting links between network devices.
Many types of errors can occur on a link and its our job to identify if there is an issue,
then troubleshoot the issue to find the root cause, fix the issue, document what we have
fixed and make sure asset databases are updated.
Install, configure and support large-scale production and corporate network infrastructure
including routers, switches, console servers and optical transport equipment.
Troubleshoot network hardware and software, working with 3rd party hardware
vendors and suppliers on root cause analysis and resolution.
Troubleshoot and repair local and long haul circuits, working with both internal resources
and 3rd party vendors to isolate and resolve cabling issues.
Schedule and perform network maintenance, repair, and upgrade tasks as needed
while limiting the impact on the production network
Use internal software, tools, and scripts to configure, monitor, and repair network
Perform queue management for alarms, tasks, and incidents and participate in ongoing
Troubleshooting network link/device/configuration issues, isolating the problem,
fixing the problem
Creating new RMA requests through OEM vendors for both replacement devices,
as well as obtaining technical assistance when troubleshooting devices.
Verify capacity, draining traffic, suppressing alarms before replacing; optics, line
cards, sup cards.
Tracking, maintaining and updating asset inventory of defective and replacement
Troubleshoot, tracing, looping links to locate the physical issue.
The ideal candidate will have 7+ years experience in networks installation, configuration
Experience with Cisco Nexus/ASR, Arista and Juniper Enterprise and Service
Provider network hardware platforms and architectures including data center
Strong working knowledge of routing and switching technologies and protocols
Demonstrated ability to analyze complex situations and utilize troubleshooting
skills, systems and tools, and creative problem solving abilities under pressure
Strong working knowledge of Linux OS and CLI navigation
Email: Peter at softsages dot com
Network Support Engineer