The Network Support Analyst is responsible for maintaining and designing the state data, voice, video, and wireless networks, and provide additional level of maintenance support for network users. This position is governed by state and federal laws and agency policy.
Typical Functions Designs data, voice, video, and wireless networks for the state. Evaluates network management and monitoring products as well as other vendor products. Monitors all network systems for potential problems.
Makes recommendations for upgrades in order to support new technology or customer requests. Provides an additional level of maintenance support for all network systems and implements new network projects. Develops and maintains relationships with network users and vendors to provide best possible solution to customer needs.
Supports core network hardware and software installations and changes. Designs and supports internet content filtering solutions for customers. Performs other duties as assigned.
Special Job Dimensions Knowledge, Abilities, and Skills Knowledge in design, management or troubleshooting of a large data network or a large wireless network. Knowledge of network monitoring tools. Knowledge of data, voice, video, and wireless networks.
Ability to communicate orally and in writing and provide assistance in resolving technical issues. Ability to read and comprehend technical documents to resolve problems.
Minimum Education and/or Experience The formal education of an associates degree in information technology, computer science, systems engineering, or a related field; plus two years of experience in data network operations/design or a related field.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Preferred Qualifications Must demonstrate general networking experience and the ability to manage, maintain, and troubleshoot IP networks.
Documented experience with Microsoft Windows Server enterprise platforms including Hyper-V, Windows Server 2012 R2 and 2016 in standalone and clustered service environments. Must be able to support all aspects of server virtualization including daily operations, maintenance, and troubleshooting.
Must be familiar with Microsoft Systems Center processes, Windows Administration Tools, Office 365, and Azure. Experience with backup/restore and replication is a plus. Certificates, Licenses, Registrations Agency Specific Information Must be able to pass both state and federal background checks.
Must be able to take call as needed. Must be able to occasionally work outside normal business hours as needed either on-site and/or remote. Must be able to lift heavy equipment, use ladders, and work overhead.
ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.
Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application.
Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official, at time of interview to be considered for Veteran Preference.
DFA is an Equal Opportunity Employer; we will make any reasonable accommodations necessary to ensure equal employment opportunities.
A criminal background check is required for all DFA positions; an FBI background check may be required.
State Of Arkansas