Network Support Analyst

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Provides installation and support services for personal computers, local area networks (LAN) and related equipment. Serves as initial point of contact for employees with PC and/or network issues and concerns.

Job Requirements:

Education and Work Experience:

• Associate's/Technical Degree or equivalent combination of education/related experience: Required

• Bachelor's Degree: Preferred

• Three years' technical experience: Preferred

Licenses/Certifications:

• Microsoft Novell technical certification: Preferred

• Dell Certified Technician: Preferred

• CompTIA Certifications: Preferred

Essential Functions:

• Installs, supports and maintains local area network (LAN), including main file server, other network file servers and gateways, network management software, network operating system software, print serving, hubs, cabling, dial access services and related equipment. Provides LAN administration.

• Provides first-level PC installation and support services for end users, including set-up, configuration and maintenance of PCs and LAN connections for the hardware and standard/dedicated software needed for employees to perform their jobs. Provides training for end users as needed on standard PC software including Windows, GroupWise, Microsoft Word and Excel, Client Access, and remote communications. Provides technical training for peer and entry-level support employees.

• Installs and maintains the email system and serves as primary contact person. Supports security technologies as it relates to clients and servers.

• Provides purchasing support for PCs and network equipment as requested. Maintains current hardware/software audits to ensure the enterprise is in compliance with all licensing agreements. Performs PC and network-related hardware/software product evaluations as requested.

• Maintains service level agreements with various end-user departments and enterprise business units. Identifies potential areas where policies/procedures require development or change. Analyzes existing methods and develops alternatives to increase operations and production efficiency.

• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.