Network Support Analyst 011124- Network Management And Administration

Description

NATURE OF WORK

This classification involves the management of the network, server, and/or cybersecurity systems and their administration for optimal performance. An employee in this position maintains and troubleshoots technology systems; analyzes network systems; monitors and reports on network traffic and anomalies; investigates various technical problems; investigates and resolves security vulnerabilities; prepares technology-related documentation as needed; ensures equipment specifications are appropriate and adequately optimized; installs and configures servers and server-related appliances as needed. This employee also implements, trains on, and supports the City's voice and data communications network as needed.

NOTE: This employee is also required to maintain CJIS Level 4 certification.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

Network Management and Administration

• Responsible for PC/LAN and WAN operations including day-to-day operations such as procurement, implementation, and problem resolution.

• Assists in coordinating day-to-day systems operations including disk management, security management, LAN and WAN network performance for all City locations.

• Installs and maintains LAN and WAN network hardware and software, including routers, switches, servers, NAS devices, peripherals, network nodes, and wiring.

• Responsible for adhering to and maintaining Standard Operating Procedures (SOP's) for network configurations, procedures, cabling layouts, and computer operations.

• Actively participates in IT status meetings, conference calls, and team tasks.

• Assists in planning, managing, and coordinating hardware/software installations, upgrades, decommissions or general support for site locations.

• Knowledge of switches, network routing, and wireless access points.

• Provides support to users as needed to maintain an optimum operating environment.

• Performs day-to-day systems operations management, network management, security management, LAN and WAN network performance for all City-wide locations.

• Familiar with Service Desk ticketing system.

• Monitors and maintains network stability.

• Reports and mitigates network anomalies and vulnerabilities.

• Leads in implementing and testing new technology.

• Communicates and coordinates network schedule, backups, and downtime to users as required.

• Communicates with IT management staff regarding network and application errors or issues.

• Coordinates third-party maintenance for network hardware, software, and telecommunications services as needed.

• Actively participates with and ensures that quality assurance procedures are practiced to ensure of project initiation, execution, close-out, and overall customer satisfaction.

• Provides excellent customer service and ensures that an effective environment and professional attitude are maintained when responding to customer inquiries or problems via telephone, online, email, or in-person.

Requirements

EDUCATION

Bachelor's degree from an accredited school in computer information systems or a closely related field and five (5) years of administrative work experience in network management with a strong understanding of network infrastructure and the ability to administer and troubleshoot network devices.

OR

Associate degree from an accredited school with seven (7) or more years of progressively responsible information technology experience.

OR

High school and nine (9) years of progressively responsible information technology experience and relevant certifications.

PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)

EXPERIENCE

• Five (5) years of administrative work experience in network management with a strong understanding of network infrastructure and the ability to administer and troubleshoot network devices.

• Skilled in LAN and WAN network infrastructure protocols.

• Ability to create network diagrams and documentation for design and planning network systems as required to meet the needs of the City.

• Ability to quickly learn technologies and products using documentation and internet resources

• Ability to work with all levels of IT staff inside and outside the organization.

• Experience in analyzing, implementing, and evaluating IT systems and their specifications.

• Certifications desired: Cisco Certified Network Associate (CCNA)

• Certifications preferred: CompTIA Network+.

NECESSARY SPECIAL QUALIFICATIONS

• Must possess a valid driver's license with an acceptable driving record.

• Must obtain a valid Florida driver's license prior to hire.

PHYSICAL REQUIREMENTS

Work Environment:

• Work is performed primarily in a standard office environment and data center rooms and closets with some travel to different sites; incumbents may be required to work extended hours including but not limited to evenings, weekends and holidays.

Sensory:

• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through personal contact, the use of the telephone and/or other City-issued technology devices.

Physical:

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist under desks and around furniture; to lift, carry, push, and/or pull moderate to heavy amounts of weight up to 50 lbs.; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Occasional climbing on ladder or stool to reach or mount equipment.

Supplemental Information

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the principles, practices, protocols, and standards of network security, systems analysis system design, server technology, firewalls, network routers, Azure AD (cloud), Microsoft 365, Active Directory, and other various City-wide enterprise operating systems and platforms

• Knowledge of methods and equipment utilized in monitoring and troubleshooting network and communications systems.

• Knowledge of data and voice communications and terminology.

• Knowledge of enterprise network systems, systems utilities, systems software, and personal computers.

• Knowledge of the principles of ITIL.

• Skill in using Office and department software.

• Ability to analyze network systems problems and develop effective solutions.

• Ability to conduct independent research and prepare reports.

• Ability to analyze information and document procedures and processes.

• Ability to express ideas clearly and concisely, both verbally and in writing.

• Ability to establish and maintain effective working relationships with supervisors, employees, and representatives of various departments.

• Ability to effectively prioritize and execute tasks in a fast-paced environment.

• Ability to manage multiple projects simultaneously while maintaining high customer service standards.

• Ability to manage projects, disseminate information, and create project status reports as needed.

• Ability to maintain strict confidentiality.

• Strong attention to detail.

• Ability to react swiftly and effectively to needs and priorities.

• Excellent verbal and written communication skills, and ability to work well in a team environment.

• Resourcefulness and problem-solving aptitude.

• Self-motivated with a strong work ethic.

• Ability to communicate effectively, and to establish and maintain effective working relationships with peers, end users, and vendors, as well as all levels of management.

BENEFITS PACKAGE SUMMARY

SUPERVISORY/PROFESSIONAL

HIRED ON OR AFTER 10/1/18

The description of benefits for which, an employee may be eligible have been generally summarized in this information sheet for your convenience; however, you must refer to all applicable City ordinances, collective bargaining agreements and/or plan documents for specific terms and conditions. These benefits may be affected by future changes in policy, collective bargaining, City ordinances and/or legislative actions. The City reserves the right to increase, modify, decrease or eliminate benefits at any time. No benefit is created or maintained simply based on this document, and its contents do not give rise to any contractual rights related to continuing employment or receipt of benefits between the City of Sunrise and its employees. The information contained herein supersedes any prior benefit sheet(s).

The City of Sunrise is an economic powerhouse in western Broward County encompassing more than 18 square miles. As the host of Sawgrass International Corporate Park - the largest business park in South Florida

• Sunrise has its own flourishing job market and currently employs approximately 1,100 employees and numbers continue to rise.

The City takes a very active role in business development, recruitment and prides itself on creating job opportunities for its residents. There are very few communities of similar size that welcome the tens of millions of visitors that we do here in Sunrise, or that can boast the magnitude of regional assets found in our City.

Our City shines and we understand in order to shine brighter; we must continue to recognize our employees as one of our most valuable assets. The City of Sunrise takes great pride in recruiting future employees and developing and retaining current ones by offering our comprehensive compensation and benefits package throughout an employee's career.

5% Supplemental Pay:

Supervisory/Professional employees shall receive a five percent (5%) supplemental pay calculated on the employee's base rate of pay.

City-Paid Medical Benefits:

• Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage.

• Life Insurance: $50,000

• Accidental Death & Dismemberment (AD&D): $50,000

• Eye Care Reimbursement

• Up to $250 every two (2) fiscal years (Employee only)

• EKG/Stress Test

• Up to $150 reimbursement per fiscal year (Employee only)

• Physical Examination

• Up to $250 reimbursement per fiscal year (Employee only)

• Employee Assistance Program (EAP) through Cigna Behavioral

Retirement:

• Employee Contribution = 8%

• Vesting = 10 Years

• Average Final Compensation (AFC) = 2.5% of pensionable earnings for each year of creditable service

• Maximum Benefit = 80% of AFC, not to exceed $80,000.

• Normal Retirement = Age 62 and ten (10) years of creditable service.

• Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age.

• 13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement.

• Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum.

• DROP Interest Rate = 4%, compounded annually.

Longevity:

Based on successful completion of full-time, continuous service with the City, employee shall receive the following:

Years of Creditable Service Longevity Benefit*

10 Years 2.5%

15 Years 2.5%

20 Years 5.0%

• Longevity Benefit calculated on employee's base rate of pay

Paid Holidays:

Employees receive the following City-paid holidays:

• New Year's Day • Veterans' Day

• Martin Luther King Day • Thanksgiving Day

• Memorial Day • Friday after Thanksgiving

• 4th of July, Independence Day • Christmas Day

• Labor Day

Annual Leave:

Annual leave may be taken as earned. Maximum accumulation each fiscal year is 360 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows:

Completed Months of Service Total Hours/Days Accrued Annually

Up to and including first 60 months 128 hours/16 Days

Greater than 60 months through 120 months 168 hours/21 Days

Greater than 120 months through 204 months 208 hours/26 Days

Greater than 204 months 248 hours/31 Days

Annual Leave Cash Out:

Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.

Floating Holidays:

Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not carry over to the next fiscal year.

Perfect Attendance:

For every six (6) months period (April 1

• September 30) and (October 1 - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive ten (10) hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive (14) hours of annual leave credited for each consecutive earning period.

Sick Leave:

Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and maximum accrual of 1,440 hours. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty- five percent (25%) of the employee's current rate of pay at time of resignation. Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee's current rate of pay at the time of retirement.

Sick Leave Conversion:

After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty- eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following: A minimum of 96 unused sick leave hours accrued prior to hours being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.

Bereavement Leave:

Qualifying City-paid Bereavement Leave as follows:

• In State = Up to 3 Days

• Out of State = Up to 5 Days

Tuition Reimbursement:

After (2) two years of continuous full-time employment:

• 100% reimbursement for a grade of A or B
• 50% reimbursement for a grade of C
• $500 books/lab reimbursement per semester

Credit Union:

We Florida Financial Bank & Credit Union

• 8890 NW 44th Street, Sunrise, FL 33351

Optional Voluntary Benefits (paid by the employee):

• Single or Family Dental Insurance

• Single or Family Vision Insurance

• Accident Advantage

• Life Insurance

• Accidental Death & Dismemberment Insurance

• Long Term Disability Insurance

• Long Term Care Insurance

• Short Term Disability Insurance

• Critical Care Protection

• Cancer Protection Assurance

• Mission Square Retirement Programs

o 457 Deferred Compensation Plan

o 401(a) Governmental Purchase Plan: Newly hired

01

Please indicate which of the following education and experience requirements you meet: PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)

• Bachelor's degree from an accredited school in computer information systems or a closely related field and five (5) years of administrative work experience in network management with a strong understanding of network infrastructure and the ability to administer and troubleshoot network devices?

• Associate degree from an accredited school with seven (7) or more years of progressively responsible information technology experience.

• High school and nine (9) years of progressively responsible information technology experience and relevant certifications.

• I do not meet either of the above listed education and experience requirements.

02

Do you possess experience in analyzing, implementing, and evaluating IT systems and their specifications?

• YES
• NO

03

Do you have a valid Driver's License?

• YES
• NO

04

If yes, please provide Driver's License number and Date of Issue:

05

Please list any related certifications you possess. (Please attach copies of certifications to your application)

Required Question

Agency City of Sunrise

Address 10770 W. Oakland Park Blvd.

Sunrise, Florida, 33351

Phone 954-838-4522

Website http://agency.governmentjobs.com/sunrisefl/default.cfm