University Of Washington Seattle , WA 98113
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UW Information Technology is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW. Network Operations Management within UW-IT activates network/phone ports and installs switches, wireless access points, and routers for the networks supporting the UW, UW Medicine, Pacific Northwest Gigapop and the state K-20 Education Network; and provides 24x7x365 network monitoring and troubleshooting.
UW-IT has an outstanding opportunity for a Network Specialist.
Network Specialist in the Network Operations Center support a state-of-the-art data and telecommunications network environment that is based on Internet protocols. This support is provided for the UW academic and medical center communities, the State of Washington K-20 Telecommunications Network, the Pacific-Northwest Gigapop, and Pacific Wave.
A network specialist in the NOC is responsible for
In-depth trouble-shooting of network incidents,
Developing troubleshooting procedures and guides for use by other NOC staff,
Acting as incident commander for incidents affecting the operation of the campus, medical center, K20, and PNW Gigapop networks
Handling with complex requests for network, numbering, and naming changes
Supporting network upgrade and transition activities
This position is working on first shift Monday-Friday 9am - 6pm; on occasion this position will be asked to work alternate shift patterns including second or third shift to provide coverage for vacations, holidays, or other absences.
Positions at this level perform analysis and evaluation of complex issues facing the operation of a carrier-scale heterogeneous network spanning countries, states, counties, cities, and campuses. They create new troubleshooting procedures necessary for the continued operation of the networks managed by UW-IT, and handle escalations on technical issues from other staff in the network operations center.
Network specialists are expected to be exemplary in providing professional customer service over the phone and in email; they are expected to mentor other NOC staff in developing these skills. They must be capable of communicating complex technical concepts in a clear manner to non-technical users. They must be fully competent with trouble ticket applications, network monitoring systems, and troubleshooting techniques and tools.
This position requires in-depth knowledge of the OSI 7-layer model and experience with the following network technologies and protocols:
Layer1: Ethernet, Wi-Fi, Optical transports such as DWDM
Layer2: Ethernet, Wi-Fi, VLANS, LACP
Layer3: IPv4, IPv6, OSPF, BGP, MPLS, Multicast
Other: SNMP, VOIP, DHCP, DNS, Routing and number registries
Knowledge of SolarWinds Orion NPM would be very advantageous
Knowledge of the ITIL framework would also be useful
The NOC is staffed 24*7 including all holidays. Staff are expected to cover for holidays, vacations and other absences. Usual shift patterns are: first (0700-1600), second (1100-2200), third (2100-0800).
Bachelors degree in Computer engineering, computer science, or related field.
Minimum of three years experience network troubleshooting and incident management in a large and complex network environment.
Demonstrated experience using network management tools (e.g. Solarwinds Orion NPM/NCM) and ticketing systems (e.g. ServiceNow).
Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
ITIL foundations certificate, or equivalent experience
SolarWinds Orion network management system experience / Solarwinds Certified Professional (SCP)
Expertise in advanced networking technology including BGP, Multicast, MPLS, QoS, VRF, and VLAN
CONDITIONS OF EMPLOYMENT:
This is an essential position and is required to report to work remotely when UW suspends operations.
The Network operations Center operates an on-call rotation to ensure coverage during unexpected events.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others.
Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.