Network Specialist I

Texas Health & Human Services Commission Austin , TX 78719

Posted 2 months ago

Performs moderately complex (journey-level) computer systems support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment.

May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Essential Job Functions:

Expected to work a predictable work schedule 8 - 5 daily. Available to work afterhours and weekends when work dictates afterhours support and on call during emergency disasters for customer support.

Communicates with vendors, users, management, and network programming staff. Serves as local contact for remote network locations to obtain clarification of problems and to identify solutions or corrective actions. . Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications and provides end user support and training in the use of available hardware, software, and utilities. Troubleshoots and resolves computer-related problems.

Sets up computer equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software.

Assists in maintaining the local area network or wide area network, cable and switches installations, and inventories.

Performs procedures for backup, recovery, and archival of files stored on the network. Communicates with vendors, users, management, and network programming staff. Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software.

Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software.

Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency. Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges. Performs other duties as assigned and other related work as assigned

Knowledge Skills Abilities:


Knowledge of network facilities and data processing techniques; of personal computer hardware and software; of network operating system and security software; and of performance monitoring and capacity management tools. Ability to recognize, analyze and resolve network and computer systems problems.

Ability to use and familiar with personal computers preferably Dell computers and laptops released by manufacturers within the last four years and Microsoft Office 2007, 2010, 2013 including Excel, Internet Explorer, Outlook, PowerPoint, Word, Visio (or equivalent) and computer systems problems. Familiarity with Win 7 and Win 10 and Office 365 a plus but not required. Familiar with a ticketing system preferably Remedy, Remedy on Demand (RoD).Registration or Licensure

Requirements:

Current Valid Texas Driver's License.Initial Selection Criteria:

Two years' experience in a technical (computer) support. Providing direct end-user technical support and desk-side PC repair services with a heavy emphasis on excellent customer service delivery and presentation including exhibiting a professional attitude at all times.

Experience working under pressure, multitasking, prioritizing duties, and experience keeping good documentation. Experience working on Local and/or Wide Area Network LAN/WAN. Ability to interact with other team members in support of common goals and ability to take direction from team leads and management.

Graduation from an accredited four-year college or university with major course work in computer science, management information systems, or a related field is generally preferred. Education and full time paid work experience in relevant knowledge, skills, and abilities may be substituted on a year-for- year basis. Additional Information:

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individual s with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.MOS Code:

There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Network Specialist III (Corpus Christi Bay Area)

Texas Parks And Wildlife Department

Posted 5 days ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 General Description This position is responsible for performing complex journey-level network and telecommunications work in a large centralized network environment supporting local and remote facilities and users. Maintains security on enterprise infrastructure hardware, network-support and diagnostic software and provides documentation of agency systems as assigned. Participates in maintaining the network and telephony hardware infrastructure. Resolves telecommunications problems either by remote access or onsite. Administrates and maintains IP phone systems and associated networks including routine moves, adds and changes and problem resolution at TPWD locations within defined area of responsibly. Installs, configures, maintains and documents new and existing network technologies and systems. Assists other IT staff with the installation and troubleshooting, of indoor and outdoor telecommunications and network equipment. Coordinates and oversees the vendor installation of telecommunications cabling jobs. Assists other IT staff with the ordering of internet services using approved DIR contract vendors or acquiring applicable waivers. Assists other team members on technology projects. Participates in career development training. Documents procedures. Cross-trains on non-specialized areas of the network to backup co-workers. Provides after-hours related telecommunications/network support. Works with senior-level technical staff (onsite or remote) to resolve advanced engineering or support issues. Works under general supervision with moderate latitude for the exercise of independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. JOB POSTING: 18-00931 Qualification Guidelines MINIMUM QUALIFICATIONS: Education: * Graduation from an accredited college with an Associate's degree or technical certification in Network Administration/Design or Information Systems. Experience: * Five years of full time network or Wi-Fi administration, configuration, integration and support experience. * Two years experience with Avaya IP Office or BCM voice/telecommunications technology. NOTE: Experience may have occurred concurrently. Licensure: * Must possess a valid class "C" Texas driver's license. NOTE: Retention of position contingent upon maintaining required license. ACCEPTABLE SUBSTITUTIONS: Education: * Three additional years of full time network or Wi-Fi administration, configuration, integration and support experience may substitute for the required education. PREFERRED QUALIFICATIONS: Education: * Graduation from an accredited four-year college or university with a Bachelor's degree in Information Systems, Computer Science, Network Design or closely related field. Licensure: * Current Certification in Cisco Network (CCNP, CCIE), Security (CSSP, CNSP), MicroTik network (MTCNA, MTCCE) OR other advanced technology certifications. Knowledge, Skills and Abilities * Knowledge of core network infrastructure systems (VLAN, DNS, DHCP, and QoS); * Knowledge of Cisco routers and managed switches; * Knowledge of IP networking, and IP protocol usage; * Knowledge of 802.11 Wi-Fi wireless bands and technologies; * Knowledge of wiring standard as related to 66/100 pair punch down blocks; * Knowledge of common network infrastructure protocols (TCP/IP, SMB, SNMP, SMTP etc.); * Knowledge of Cat 5. cabling standards, installation and testing; * Knowledge of Wi-Fi and cellular radio communications; * Knowledge of VOIP telecommunications; * Skill in using MS Word, Excel and Outlook; * Skill in effective verbal and written communication; * Skill in the use of power and hand tools, including drills, and cable termination tools; * Skill in installation, programming and maintenance of Avaya IP office and/or Nortel BCM telephone platforms; * Skill in the proper use of electrical grounding and outdoor anti-weathering techniques; * Skill in deploying multiple network topologies; * Ability to work independently with little or no supervision; * Ability to take technical direction from remote support staff on engineering and support issues; * Ability to implement, install, troubleshoot and support network solutions including deployment of wires and wireless networking hardware, routers, bridges, and access points and related software; * Ability to work with vendors, purchasing, other IT and user groups to develop and build quality networking working relationships; * Ability to follow written instruction and system documentation; * Ability to trouble-shoot basic microcomputer-related hardware and peripherals; * Ability to connect and configure computer(s) and related equipment on LAN/WAN; * Ability to use computer and network analytical tools; * Ability to work on team projects, take direction from project and/or management and follow written documentation; * Ability to implement new technology into an existing environment; * Ability to provide technical and non-technical staff with configuration, procedure and technical documentation; * Ability to perform manual labor including, lifting supplies and materials up to 50 lbs.; * Ability to conduct work activities in accordance with TPWD safety program; * Ability to communicate with local exchange or internet service providers to setup, disconnect, change or otherwise audit billing and service plans. Additional Information WORKING CONDITIONS: * First two weeks of employment will be in Austin at a state-paid hotel for training and onsite instruction. * Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday; * Required to support TPWD facilities within a defined geographic area; * Required to work on holidays, weekends and hours other than 8:00 to 5:00 p.m. as necessary; * Office location to be determined.Office will be located in or around the Corpus Christi Bay area; * Required to crouch, bend and stand for long periods of time in cramped spaces in all kinds of weather and temperature extremes; * Required to drive for extended periods of time; * Required to climb ladders or walk at the height of a one story, roof-level building; * Required to participate in the team on-call rotation; * Required to perform manual labor including, lifting supplies and materials up to 50 lbs.; * Required to operate a State vehicle; * Required to travel 85% with possible overnight stays; * Non-smoking in State buildings and vehicles. ADDITIONAL REQUIREMENTS: In order to be considered for this position, the following information is required: * Submittal of a completed online application; * Work history experience MUST be completed in the online application; * A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable); * Applicants must attach a DD214 or other supporting documentation to the online application to claim Veterans Preference. * NOTE: Resume and professional references may be attached to the online application, but not in place of the completed application. A skills test may be conducted at time of interview. Army 13, 14, 18, 25, 35, 53, 94 Navy CT, IT, 181, 182, 642, 644, 742, 744 Coast Guard 275, IT, 22, 26, 030, C411, ISM Marine Corps 06, 26, 28, 59, 66 Air Force 1B, 3D, 17 http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf Texas Parks And Wildlife Department Austin TX

Network Specialist I

Texas Health & Human Services Commission