Performs moderately complex (journey-level) computer systems support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment.
May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Essential Job Functions:
Expected to work a predictable work schedule 8 - 5 daily. Available to work afterhours and weekends when work dictates afterhours support and on call during emergency disasters for customer support.
Communicates with vendors, users, management, and network programming staff. Serves as local contact for remote network locations to obtain clarification of problems and to identify solutions or corrective actions. . Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications and provides end user support and training in the use of available hardware, software, and utilities. Troubleshoots and resolves computer-related problems.
Sets up computer equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software.
Assists in maintaining the local area network or wide area network, cable and switches installations, and inventories.
Performs procedures for backup, recovery, and archival of files stored on the network. Communicates with vendors, users, management, and network programming staff. Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software.
Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software.
Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency. Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges. Performs other duties as assigned and other related work as assigned
Knowledge Skills Abilities:
Current Valid Texas Driver's License.Initial Selection Criteria:
Two years' experience in a technical (computer) support. Providing direct end-user technical support and desk-side PC repair services with a heavy emphasis on excellent customer service delivery and presentation including exhibiting a professional attitude at all times.
Experience working under pressure, multitasking, prioritizing duties, and experience keeping good documentation. Experience working on Local and/or Wide Area Network LAN/WAN. Ability to interact with other team members in support of common goals and ability to take direction from team leads and management.
Graduation from an accredited four-year college or university with major course work in computer science, management information systems, or a related field is generally preferred. Education and full time paid work experience in relevant knowledge, skills, and abilities may be substituted on a year-for- year basis. Additional Information:
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individual s with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.MOS Code:
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Texas Health & Human Services Commission