Network Specialist I

• Troubleshoot and monitor activity throughout the network.
• Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.
• Interact with departments to address issues identified within the network.
• Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems.
• Additional duties as assigned.

Requirements

• High school diploma or GED required. Associates degree in Networking or IT preferred.
• Minimum of 6 months within Mediacom Tier 2 or BTSC, or equivalent Cable TV/Broadband/Telecommunications experience required.
• Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant
• Working knowledge of Cisco Technologies.
• Working knowledge of DWDM and SONET.
• Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus.
• Excellent troubleshooting skills.
• Good decision-making skills.
• Ability to work under stress.
• Ability to follow detailed procedures.
• Ability to work within a team environment.
• Excellent written and verbal communication and interpersonal skills.

Benefits

• Company Provided Equipment!
• Hybrid schedule!
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Pay increases through self-guided training!
• Shift differential pay increase for evening shifts!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!