Network Specialist - Advanced Technical Support Voice

TDS Telecom Knoxville , TN 37902

Posted 2 weeks ago

Overview

A Network Specialist - Advanced Technical Support Voice is a technical position who will be responsible for implementing and/or supporting network designs & configurations on TDS's combined voice/video/data network infrastructure. This 24x7 position will:

  • Provide integration and support for network impacting activities such as capital projects, outage restorations, and trouble resolution actions

  • Interface with customers, vendors, and adjacent teams on day to day issues

  • Be available and accountable to TDS network infrastructure and customers at all times unless explicitly on vacation

This position is Voice focused

Responsibilities

  • Network operator responsible for comprehensive planning and execution with live hands on the network in direct support or deployment actions and activities. This encompasses change managment, outage management, and preventative maintenance & reporting on the service provider and enterprise networks, as well as customer trouble resolution

  • Work directly with vendor, carrier, and customers relative to network performance and customer impact. Manage and initaite appropriate level of internal and external leadership escalation

Qualifications

Required Qualifications

  • Associates degree (or higher) -OR- 2+ years professional work experience
  • 2+ years experience in Voice/Data/Video networking

Other Qualifications

Technical:

Is familiar with the following area and has subject matter expertise in multiple technologies and their inter-workings:

  • Broadband and narrowband access technologies including (but not limited to) POTS, xDSL, TDM ans SONET, ISDN, WiFi, WiMAX, PON, Ethernet

  • Transport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDM

  • Voice Switching technologies including Legacy TDM and Voice over IP technologies (e.g. SIP, MGCP, NCS)

  • IP/MPLS technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP), subnetting, multicast, tunneling, bridging, MPLS, IPSLA and QoS, traffic engineering, VoIP, and IPTV

  • Power Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applications

  • Customer premises equipment including (but not limited to) Routers, Switches, PBX, IP Phones, ATAs, eMTAs, Residential Gateways, set-top boxes, cable modems, commercial and home wiring concepts

Additional Skills:

  • Able to participate in a small group to work specified network issues/projects

  • The ability to manage changing priorities and to handle several tasks concurrently with assistance

  • Individual scope of responsibility is defined by the team manager

  • Able to work with diverse individuals/teams. Able to interact and work with others as part of a team. Understands the role s/he plays on the team, and how his/her work supports the team's overall goals

  • Able to assist in getting routine issues solved. Asks for help when needed and has the knowledge and skills to escalate issues when appropriate

  • Good organizational and written/verbal communication skills

  • Good presentation skills. Able to present concepts to chain of command

  • Positive attitude and company focus are required

  • Requires software knowledge and skills in business and office applications, such as spreadsheets, database applications, word documents, network drawing tools, basic network applications (telnet, FTP Client, FTP Server) and basic Unix tools

  • The ability to comprehend and execute tasks based on priority in to achieve maximum performance cost effectively

  • Basic mathematical and statistical analysis

Other:

  • Ability to travel as necessary if the needs of the business dictates

  • If the needs of the business dictate, perform network tasks outside normally scheduled business hours to complete project work, provide on-call support and/or implement scheduled network changes

To learn about our diversity & inclusion philosophy and culture, click here!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Network Specialist Advanced Technical Support Video

TDS Telecom

Posted 2 weeks ago

VIEW JOBS 10/9/2020 12:00:00 AM 2021-01-07T00:00 Overview A Sr. Network Specialist - Advanced Technical Support Video is a highly technical leadership position who will be responsible for implementing and/or supporting large and complex network designs & configurations on TDS's combined voice/video/data network infrastructure. This 24x7 position will: * Provide subject matter expertise in integrating and supporting multiple diverse technologies * Proactively drive improvements to configurations, processes, and standards across the organization. * Have significant interaction with customers, vendors, and adjacent teams. * Successfully lead critical network impacting projects and will assist management in analyzing the business impacts of technology decisions. * Be available and accountable to TDS network infrastructure and customers at all times unless explicitly on vacation This position is Video focused Responsibilities * Network operator responsible for comprehensive planning and execution with live hands on the network in direct support or deployment actions and activities. This encompasses change management, outage management, and preventative maintenance & reporting on the service provider and enterprise networks, as well as customer trouble resolution * Mentor co-workers on network technologies, products and processes, network equipment, and provide first level internal escalation for peers. Participate in product and process development meetings, and routine design reviews with Product Management and Network Services teams * Manage vendor, carrier, and customer relationships relative to network performance and customer impact. Manage and initiate appropriate level of internal and external leadership escalation Qualifications Required Qualifications * Bachelor's degree (or higher) -OR- 4+ years professional work experience. * 6+ years experience in Voice/Data/Video networking. Other Qualifications Technical: Is familiar with the following area and has subject matter expertise in multiple technologies and their inter-workings: * Broadband and narrowband access technologies including (but not limited to) POTS, xDSL, TDM ans SONET, ISDN, WiFi, WiMAX, PON, Ethernet * Transport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDM * Voice Switching technologies including Legacy TDM and Voice over IP technologies (e.g. SIP, MGCP, NCS) * IP/MPLS technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP), subnetting, multicast, tunneling, bridging, MPLS, IPSLA and QoS, traffic engineering, VoIP, and IPTV * Power Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applications * Customer premises equipment including (but not limited to) Routers, Switches, PBX, IP Phones, ATAs, eMTAs, Residential Gateways, set-top boxes, cable modems, commercial and home wiring concepts Additional Skills: * Able to lead a cross-functional group to work complex network issues/projects * The ability to manage changing priorities for yourself and others and to handle several complex network tasks concurrently. Able to set priorities * Scope of responsibility is primarily set by employee based on management direction and department strategy * Able to lead diverse individuals/teams. Able to interact and work with others as part of a team and remove barriers to the team's success * Proactively identifies complex issues and is able to lead cross-functional groups to resolve. Has the knowledge and skills to escalate issues when appropriate Possesses expert knowledge of internal processes and tools and drives changes when necessary * Ability to analyze technological solutions to meet business needs * Ability to lead change * Excellent organizational and written/verbal communication skills * Excellent presentation skills. Able to present concepts to senior management * Able to represent TDS at industry functions * Positive attitude and company focus are required * Requires software knowledge and skills in business and office applications, such as spreadsheets, database applications, word documents, network drawing tools, basic network applications (telnet, FTP Client, FTP Server) and basic Unix tools * The ability to make timely decisions * The ability to organize priorities (self and others) to achieve maximum performance cost effectively * Basic mathematical and statistical analysis * Knowledge of business analysis tools (including, but not limited to cost-benefit analysis, NPV, IRR) Other: * Ability to travel as necessary if the needs of the business dictates * If the needs of the business dictate, perform network tasks outside normally scheduled business hours to complete project work, provide on-call support and/or implement scheduled network changes To learn about our diversity & inclusion philosophy and culture, click here! TDS Telecom Knoxville TN

Network Specialist - Advanced Technical Support Voice

TDS Telecom