Motorola Solutions Westminster , CO 80035
Scope of Responsibilities/Expectations
Monitor customer's Intrusion Detection, firewalls, anti-virus systems and other security components.
Respond quickly and effectively to incidents and customer requests & drive to successful resolution.
Tactfully and courteously interface with customers in order to build strong relationships.
Exercise multi-tasking skills by managing events in multiple systems, applications, and other priorities
Collect, summarize, and chronologically document security event information
Manage and escalate security events according to customer service level agreements
Assist with post-mortem analysis when security breaches or viral outbreaks occur
Solid understanding of network security concepts and defense in depth
Familiarity with intrusion detection / protection, firewalls, and anti-virus systems
Proven understanding of network protocols
Demonstrates superior analytical skills
Must have strong organizational skills and the ability to handle multiple tasks concurrently
Must work well in a team environment
Comptia Security + , SANS Security Certifications or other security certifications are a PLUS
ASTRO system knowledge a PLUS
Customer focused; Strong attention to detail
Ability to work and make decisions with minimal supervision
Ability to document events and analysis in a clear and concise manner
Excellent balance as Individual Contributor and Team Player
Self starter who demonstrates initiative and is willing to assume responsibility
Adaptive, flexible, and resourceful individual that is results oriented