What you'll be doing...
Verizon is seeking a strong supervisor to join their team at the Bedminster Network Repair Bureau, NJ. As a supervisor of front line network assurance Technicians and Engineers identifying problems on our network and working with our customers, you will provide tactical strategy and direction for all outage and impacting network events. Additionally, you will operate as an escalation facilitator, drive projects, create opportunities for enhancement, and managing the group through priority events. When you join Verizon, You'll be doing work that matters alongside other talented people, transforming the way people, businesses, and devices connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things, and innovating in areas customer experience. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future at Verizon!
Join Verizon as we leverage our existing Network with automation and turn of the century infrastructure. We are building opportunities within Verizon for career growth, network growth, technology growth, and the opportunity to impact how we develop the next generation Telecommunications. Verizon supplies the World! This position seeks intelligent, forward thinking, collaborative-minded, and adaptable leaders. Come see how you can enhance Verizon and our customers. We are building and developing onsite training utilizing Verizon's HR, Vendor support, Tier 2 Technical support, On the Job training, scripting, and automation! It is an exciting time at Verizon.
Supervising, staffing and scheduling team activities; Conducting communication and staff training sessions; Evaluating employee performance; Managing Remedy profiles; Providing ongoing coaching and development; Conducting monthly and quarterly performance reviews; Conducting monthly ticket reviews; Reviewing and coordinating change control support; Participating in hiring decisions and handling escalated issues.
This position manages a team of front line Network Repair Bureau employees with the goal of ensuring optimal team productivity and quality customer and Network technical support
Responsible for the supervision and scheduling of front line Network Repair Bureau employees & monitoring employee daily activities; Performance management and career coaching
Conducts/coordinates technical training for employees and monitors/evaluates progress
Prepares and analyzes reports to manage workflow of team.
Reviews and modifies processes to ensure team meets department performance standards. Identifies team/individual trends in productivity and training issues
Leads quality improvement initiatives in identifying and developing solutions for department and cross-functional processes
Audits all team performance on a regular basis
Manages Technician technical progression process
What we're looking for...
You'll need to have:
Bachelor's degree or four or more years of work experience
Four of more years of relevant work experience
Even better if you have:
A degree in Computer Science, Engineering, and Technical Discipline preferred
Project management skills, including the ability to manage several projects simultaneously
Experience in coaching and training others in technical skills
Management experience with multifunctional teams.
Working knowledge of SQL syntax
Ability to communicate at all levels of the business.
Demonstrated knowledge of network elements and protocols including; TCP/IP, MPLS, OSI, Frame Relay, ATM, X.25, RIP, OSPF, BGP, ISDN, SS7, LTE other LAN/WAN protocols
Experience supporting applications in a production Data Center and working in an operations and/or systems support position
Capable of providing a thorough analysis of data using Excel and/or Access, utilizing pivot tables and advanced reporting techniques
Established track record in managing a complex process and driving results.
When you join Verizon...
You'll have the power to go beyond doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.