Network Operations Specialist

Investors Bancorp, Inc. Iselin , NJ 08830

Posted 8 months ago

Job Description:

POSITION OVERVIEW

As a member of the IT Wide Area Network ( WAN) team, Network Operations Specialist will support Bank's internal and external customers by providing a world-class Information technology service and ensures 100% uptime for Voice and Data Network

RESPONSIBILITIES

  • Work with other members of engineering team to design and implement solutions for clients

  • Assist site implementation teams with deployment and setup of solutions at Branch Sites

  • Respond to problem tickets within pre-defined SLAs as they come in using our support ticket management platform

  • Communicate with Cable vendors, Telecom providers to resolve Telecom related issues

  • Provide project-based engineering, break-fix support and ongoing enhancement review within each area of coverage

  • Add/Delete/Modify users in Cisco Collaboration systems, Add/Delete/Modify users in NICE recording system and reporting systems, Configuring Cisco IP Phones, Monitor Network alarms and take necessary actions, Continue education and certification

Requirements

  • Minimum 1-2 years of IT related experience, including Network

  • High School Degree

  • Administration / Engineering.

  • A solid understanding of WAN circuit troubleshooting, including interacting with carriers (Verizon, AT&T etc.) as well as the procedures used to resolve these types of issues is strongly desired

  • Experience with Cisco Routers and Switches, Cisco Wireless Access Points.

  • Experience with Cisco Collaboration systems( CUCM, CUCCX, Cisco Unity) is a plus

  • Experience with security appliances, firewalls is a plus.

  • Experience with Network Hardware Design and Configuration, Network Troubleshooting

  • VoIP experience

  • DESIRED: CCNA/Network+ Certification; Network Monitoring and Network Operations; Linux, Windows server deployment experience, Knowledge of physical wire installation, access point deployment, Solid interpersonal communication skills, A desire to take on new challenges that will not only develop yourself, but help to contribute to the operation at a higher level.

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Network Operations Specialist

Investors Bancorp, Inc.