As a member of the IT Wide Area Network ( WAN) team, Network Operations Specialist will support Bank's internal and external customers by providing a world-class Information technology service and ensures 100% uptime for Voice and Data Network
Work with other members of engineering team to design and implement solutions for clients
Assist site implementation teams with deployment and setup of solutions at Branch Sites
Respond to problem tickets within pre-defined SLAs as they come in using our support ticket management platform
Communicate with Cable vendors, Telecom providers to resolve Telecom related issues
Provide project-based engineering, break-fix support and ongoing enhancement review within each area of coverage
Add/Delete/Modify users in Cisco Collaboration systems, Add/Delete/Modify users in NICE recording system and reporting systems, Configuring Cisco IP Phones, Monitor Network alarms and take necessary actions, Continue education and certification
Minimum 1-2 years of IT related experience, including Network
High School Degree
Administration / Engineering.
A solid understanding of WAN circuit troubleshooting, including interacting with carriers (Verizon, AT&T etc.) as well as the procedures used to resolve these types of issues is strongly desired
Experience with Cisco Routers and Switches, Cisco Wireless Access Points.
Experience with Cisco Collaboration systems( CUCM, CUCCX, Cisco Unity) is a plus
Experience with security appliances, firewalls is a plus.
Experience with Network Hardware Design and Configuration, Network Troubleshooting
DESIRED: CCNA/Network+ Certification; Network Monitoring and Network Operations; Linux, Windows server deployment experience, Knowledge of physical wire installation, access point deployment, Solid interpersonal communication skills, A desire to take on new challenges that will not only develop yourself, but help to contribute to the operation at a higher level.
Investors Bancorp, Inc.