Network Operations Manager

Mantech International Corporation Washington , DC 20319

Posted 4 months ago

General Responsibilities

  • Oversees and directs all aspects of the 24/7/365 mission critical data center and network/telecommunication infrastructure operations; including planning, designing, implementing, deploying, supporting and maintaining functions

  • Exercises leadership and day-to-day management of technical teams tasked with the operations of the data center, data network, telecom network, compute, virtualization and storage systems

  • Serves as the senior-level escalation point for data center operations and infrastructure managers and staff that responds and resolves all infrastructure operational issues

  • Establishes high performance and optimized data center, network operations center and telecommunication infrastructure, facilities and services in accordance with industry best practices such as ITIL v3 and ISO 20K.

  • Manages external vendor relationships with contract administrators to review, negotiate, and revise relevant contracts

  • Oversees the management of service level agreements (SLAs) with vendors and service providers

  • Develops policies and procedures for all IT infrastructure operating environments

  • Reports key metrics on data center and network/telecommunication infrastructure operational activity

Manages and oversees the maintenance of all assets for the data center, networks, telecommunications and other infrastructure

  • Provides strategic direction for growth with business plans for technology infrastructure operations capacity planning

  • Designs infrastructure technology services to meet business SLAs

  • Supervises employees including selecting, training, assigning and evaluating work, counseling, disciplining, and/or terminating

  • Establishes plans and policies to support the Commission's Continuity of Operations (COOP) plans and business disaster recovery plans

Performs other related duties as required

Mandatory Skills Requirements

  • Requires Bachelor's degree and 14-16 of related experience including at least 8-10 years of management experience

  • Requires experience at Department of State, preferably (but not required) in the Bureau of Consular Affairs

  • Experience managing service support for large enterprises of at least 20,000-30,000 end points preferred

  • Experience using BMC Remedy ITSM system preferred

  • Experience with Service Now preferred

  • Exceptional oral and written communication and negotiation skills as well as proposal writing skills and experience

  • Experience in transition and start-up of a a large and geographically dispersed program

  • Has significant and demonstrated technical background in network operations center and/ or data center management.

  • PMP Certification preferred

  • ITIL intermediate certifications in service operations, service transition, etc. required

Qualifications Requires Bachelor's degree or equivalent, and ten to twelve years of related (telecommunications operations and management) experience. Additional Qualifications Desired:

  • ITIL expert

  • Experience managing IaaS environmens and cloud migration activities/ projects preferred. Degrees Equivalent Experience/Education

Bachelor's Degree

Years of Experience 10-12 years w/Bachelors Degree
07-09 years w/Masters Degree

Position Type Full-Time Shift Day Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.

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ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accomodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accomodation please click and provide your name and contact information.
2010 ManTech International Corporation. All Rights Reserved.

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Network Operations Manager

Mantech International Corporation