Network Operations Manager (Active TS SCI W/ Poly)

Jacobs Engineering Reston , VA 20190

Posted 2 weeks ago

"JacobsNational Security Solutions (NSS) provides world-class IT network and servicemanagement capabilities; cutting edge cyber threat awareness and cybersecuritysolutions; innovative web- and software applications development; and advanceddata analytics for major clients in the Intelligence Community, Department ofDefense, and Federal Civilian Agencies.

Ourforward thinking solutions deliver an integrated approach to IT network designand management, full lifecycle IT service management, IT service delivery,asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of ouremployees to conduct identity and access management, penetration testing, andvulnerability assessments for our nation's most closely guarded agencies andnetworks. Our Cyber Security Operations Centers ensure safe, effective networkoperations for Federal clients while our data scientists are helping stopillegal acts before they can endanger Americans or our way of life.

Jacobspromotes a culture of operational excellence to create a safer, smarter, andmore connected world while upholding the highest standards of compliance,quality and integrity.

Wecontinue to thrive and need your talent and motivation to help propel usfarther, faster."

Jacobs is seeking a Network Operations Manager with an Active TS SCI with Polygraph Clearance to join their team at their customer site in the Reston, VA area.

  • Lead the Global Network Operations team Tier 1-3, 24/7/365, ensuring monitoring and tracking of network reliability, availability, and incident management and resolution of customer issues within established Service Level Agreements (SLA).

  • Ensure that operation management policies, standards and procedures are properly implemented, enhanced, and maintained; including training, incident reporting and resolution.

  • Establish, maintain, and lead a team who are the center of all communications on any network and outages.

  • Ensure processes are in place, and followed, for reaction to incidents and outages, as well as for maintenance, and proactive problem identification and resolution.

  • Analyze, manage, and resolve all issues in a timely manner.

  • Drive operational excellence, best in class customer service, and continual process improvement is continually realized.

  • Leads team to ensure all metrics and results such as Key Performance Indicators (KPI's), and Scorecards for individuals, and the group are being met, and everyone in the team understands them and how they contribute.

  • Establish and maintain command and control during network events, provide status and communications to the Functional Lead, client, and other managers during the event, and develop After Action Reports following network events as requested.

  • Requires extensive knowledge of telecommunications, and data networks.

  • Will be part of a rotating management on-call schedule; while on-call, subject to receiving call outs 24 hours, 7 days a week.

  • Ensure that NOC personnel are implementing effective Incident Management processes to detect and resolve service outages and degradations as quickly as possible and are returned to normal service levels.

  • Analyze NOC functions, recommend upgrades/changes, and assess current and future NOC needs. Drive and support Continual Service Improvement.

Maintain Operational Awareness and keep the Functional Lead well informed regarding network issues including personnel issues, required reporting, Large Scale Outages, and customer satisfaction issues.

  • Work with the Network Support Manager, and other Tier 3 skilled personnel, to improve Tier 1 and 2 troubleshooting procedures.

Active TS SCI with Polygraph Clearance required.

Bachelor's degree in a Computer Science, Information Technology or related field or equivalent experience and ten (10) to fourteen (14) years of directly related experience or any equivalent combination of education, experience, training and certifications. Demonstrated competence in project management and technical competence in discipline field(s) and knowledge of company policies and practices.

  • Thorough understanding of the following technology areas: IP Routing, Project Scheduling and Execution, Incident & Resolution Management, Network Operations, Network Security and Network Management

  • Must be able to interface with individuals at all levels of the organization both verbally and in writing

  • Must be able to maintain regular, reliable attendance and ensure on time daily arrival

  • Requires demonstrated leadership skills as evidenced by prior supervisory/leadership experience of a work center in excess of 50 employees. Must be able to effectively communicate and collaborate.

  • Requires demonstrated experience and success driving organizational change.

  • Must be willing to work at both the Mclean and Culpeper location

Desired:

  • Professional License or Specialized Training in PMP and ITIL Foundations are preferred

Essential Functions

WorkEnvironment

GeneralOffice environment. The work environmentis fast-paced and sometimes involves extreme deadline pressures. The nature ofthe work requires a high degree of teamwork and cooperation with other membersof the staff as well as individuals across the Company and Customers.

Physical Requirements

Mostwork will be done at a desk or computer.

Equipment and Machines

Generaloffice equipment including PC/laptop, Fax, Copiers, Shredder, Printers,Telephone, and other miscellaneous office equipment.

Attendance

Attendanceis critical at all times. Needs to be available to work overtime duringcritical peaks and be available to meet last minute requests for overtimeshould the situation occur.

Other EssentialFunctions

Mustbe able to communicate effectively both verbally and in writing

Groomingand dress must be appropriate for the position and must not impose a safetyrisk/hazard to the employee or others

Mustput forward a professional behavior that enhances productivity and promotesteamwork and cooperation

Mustbe able to interface with individuals at all levels of the organization bothverbally and in writing

Mustbe well-organized with the ability to coordinate and prioritize multiple taskssimultaneously.

Mustwork well under pressure to meet deadline requirements

Mustbe willing to travel as needed

Musttake and pass a drug test and background check


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Manager (Active TS SCI W/ Polygraph)

Jacobs Engineering

Posted 1 week ago

VIEW JOBS 3/11/2019 12:00:00 AM 2019-06-09T00:00 "JacobsNational Security Solutions (NSS) provides world-class IT network and servicemanagement capabilities; cutting edge cyber threat awareness and cybersecuritysolutions; innovative web- and software applications development; and advanceddata analytics for major clients in the Intelligence Community, Department ofDefense, and Federal Civilian Agencies. Ourforward thinking solutions deliver an integrated approach to IT network designand management, full lifecycle IT service management, IT service delivery,asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of ouremployees to conduct identity and access management, penetration testing, andvulnerability assessments for our nation's most closely guarded agencies andnetworks. Our Cyber Security Operations Centers ensure safe, effective networkoperations for Federal clients while our data scientists are helping stopillegal acts before they can endanger Americans or our way of life. Jacobspromotes a culture of operational excellence to create a safer, smarter, andmore connected world while upholding the highest standards of compliance,quality and integrity. Wecontinue to thrive and need your talent and motivation to help propel usfarther, faster." Jacobs has an opening for a Operations Manager to join their PMO team at their customer site in the Reston, VA area. The Operations Manager will assist in managing a blended organization of Jacobs employees and subcontractor personnel on a large enterprise IT program. The focus of this position includes oversight of the Service Provisioning area; coordination with the Logistics and Procurement, Operations and Maintenance, and Engineering Areas; as well as oversight of key performance indicators and service level agreements * Reports directly to the Deputy Fuctional Lead of Service Delivery and assists with day to day management of the Service Delivery functional area * Manages and provides general oversight for full service project manager leads, installation managers, desktop project manager leads, engineering manager, and other personnel. * Requires demonstrated leadership skills as evidenced by prior supervisory experience. Must be able to effectively communicate with others * Provides frequent reports on staffing, key performance indicators, and status of long-term projects * Assists with the coordination of complex integration projects. * Assists with the management of staffing changes (transferring, hiring, promoting, or removing personnel), conducts performance reviews, and corporate data calls and/or deliveralble. (Coordinates with Human Resources to communicate fulfillment needs.) * Prioritizes competing projects, ensuring that resources are appropriately assigned. * Plans, directs, and coordinates computer-related activities including electronic data processing, information systems, systems analysis, and computer programming. * Developes long-term and strategic objectives to ensure that end user requirements will be satisfied in future years of the contract. * Serves as the liason among various functional areas of the contract, ensuring that technical solutions and schedules are implemented in a timely manner. * Develop and implement strategies that will maximize the synergies between Jacobs and our Clients. Active TS SCI with Polygraph Clearance BS degree and eleven (11) years related experience, or MS degree and nine (9) years related experience or Ph.D. and five (5) years of related experience. Any equivalent combination of education and experience may be substituted. Requires demonstrated leadership skills as evidenced by prior supervisory experience. Must be able to effectively communicate with others. * 10 years supporting the Intelligence Community * Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Sharepoint (required) * Detail oriented and ability to interface with individuals at all levels * Strong communication skills (verbal and written), technical and management skills with ability to present both in one-on-one and group settings including client and partner executives at the CxO levels * Familiar with Cost Plus Award Fee and Fixed Price Contract vehicles * Ability to drive change and improvements and committed to continuous improvement of life-cycle framework * Builds awareness/business intelligence with Sponsor's environment, needs and mission/strategic objectives * Agile Scrum Master or PMP Certification * Embraces employee recognition and demonstrates a commitment to employee career development * Strong ability to evaluate competing priorities and direct operations in accordance with contractual guidelines * Strong business acumen with prior supervisory, budget management, and project management experience * Takes ownership of the delivery of Firm Fixed Proce project work and facilitates completion through coordination of our desktop, network, telephone and video personnel * Manages the Fixed Price Award fee elements of the Service Delivery business area to meet contractual obligations and program financial margin objectives * Manages the Cost Plus Award fee elements of the Service Delivery business area to meet LOE targets, customer deliverables and requirements * Assesses both general and specific award fee criteria, develops/implements execution plan and reports on progress throughout the period of performance * Defines, collects and analyzes metrics aligned to Key Performance Indicators (KPIs) to determine business health and wellness, adherence to contractual obligations, servcie level agreements (SLAs) and to detail trends. Forecasts future business conditions and prepares plans/contingency plans to meet objectives * Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Desired: * ITIL Foundations Certification (desired) * Lean or Six Sigma knowledge a plus * Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. * Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. * Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming Work Environment: Work is primarily performed in an office environment. Typically employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, and carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives. General Office environment: The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers. Equipment & Machines: General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment. Attendance: Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur. Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Other Essential Functions/Characteristics: An Information Technology Generalist proficient in many facets of information technology requirements. The candidate should possess general business knowledge and soft-skills allowing them to be adaptable in a wide array of work environments. The candidate should have the willingness to participate in these type of activities when called upon to do so. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements. Jacobs Engineering Reston VA

Network Operations Manager (Active TS SCI W/ Poly)

Jacobs Engineering