"JacobsNational Security Solutions (NSS) provides world-class IT network and servicemanagement capabilities; cutting edge cyber threat awareness and cybersecuritysolutions; innovative web- and software applications development; and advanceddata analytics for major clients in the Intelligence Community, Department ofDefense, and Federal Civilian Agencies.
Ourforward thinking solutions deliver an integrated approach to IT network designand management, full lifecycle IT service management, IT service delivery,asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of ouremployees to conduct identity and access management, penetration testing, andvulnerability assessments for our nation's most closely guarded agencies andnetworks. Our Cyber Security Operations Centers ensure safe, effective networkoperations for Federal clients while our data scientists are helping stopillegal acts before they can endanger Americans or our way of life.
Jacobspromotes a culture of operational excellence to create a safer, smarter, andmore connected world while upholding the highest standards of compliance,quality and integrity.
Wecontinue to thrive and need your talent and motivation to help propel usfarther, faster."
Jacobs is seeking a Network Operations Manager with an Active TS SCI with Polygraph Clearance to join their team at their customer site in the Reston, VA area.
Lead the Global Network Operations team Tier 1-3, 24/7/365, ensuring monitoring and tracking of network reliability, availability, and incident management and resolution of customer issues within established Service Level Agreements (SLA).
Ensure that operation management policies, standards and procedures are properly implemented, enhanced, and maintained; including training, incident reporting and resolution.
Establish, maintain, and lead a team who are the center of all communications on any network and outages.
Ensure processes are in place, and followed, for reaction to incidents and outages, as well as for maintenance, and proactive problem identification and resolution.
Analyze, manage, and resolve all issues in a timely manner.
Drive operational excellence, best in class customer service, and continual process improvement is continually realized.
Leads team to ensure all metrics and results such as Key Performance Indicators (KPI's), and Scorecards for individuals, and the group are being met, and everyone in the team understands them and how they contribute.
Establish and maintain command and control during network events, provide status and communications to the Functional Lead, client, and other managers during the event, and develop After Action Reports following network events as requested.
Requires extensive knowledge of telecommunications, and data networks.
Will be part of a rotating management on-call schedule; while on-call, subject to receiving call outs 24 hours, 7 days a week.
Ensure that NOC personnel are implementing effective Incident Management processes to detect and resolve service outages and degradations as quickly as possible and are returned to normal service levels.
Analyze NOC functions, recommend upgrades/changes, and assess current and future NOC needs. Drive and support Continual Service Improvement.
Maintain Operational Awareness and keep the Functional Lead well informed regarding network issues including personnel issues, required reporting, Large Scale Outages, and customer satisfaction issues.
Active TS SCI with Polygraph Clearance required.
Bachelor's degree in a Computer Science, Information Technology or related field or equivalent experience and ten (10) to fourteen (14) years of directly related experience or any equivalent combination of education, experience, training and certifications. Demonstrated competence in project management and technical competence in discipline field(s) and knowledge of company policies and practices.
Thorough understanding of the following technology areas: IP Routing, Project Scheduling and Execution, Incident & Resolution Management, Network Operations, Network Security and Network Management
Must be able to interface with individuals at all levels of the organization both verbally and in writing
Must be able to maintain regular, reliable attendance and ensure on time daily arrival
Requires demonstrated leadership skills as evidenced by prior supervisory/leadership experience of a work center in excess of 50 employees. Must be able to effectively communicate and collaborate.
Requires demonstrated experience and success driving organizational change.
Must be willing to work at both the Mclean and Culpeper location
GeneralOffice environment. The work environmentis fast-paced and sometimes involves extreme deadline pressures. The nature ofthe work requires a high degree of teamwork and cooperation with other membersof the staff as well as individuals across the Company and Customers.
Mostwork will be done at a desk or computer.
Equipment and Machines
Generaloffice equipment including PC/laptop, Fax, Copiers, Shredder, Printers,Telephone, and other miscellaneous office equipment.
Attendanceis critical at all times. Needs to be available to work overtime duringcritical peaks and be available to meet last minute requests for overtimeshould the situation occur.
Mustbe able to communicate effectively both verbally and in writing
Groomingand dress must be appropriate for the position and must not impose a safetyrisk/hazard to the employee or others
Mustput forward a professional behavior that enhances productivity and promotesteamwork and cooperation
Mustbe able to interface with individuals at all levels of the organization bothverbally and in writing
Mustbe well-organized with the ability to coordinate and prioritize multiple taskssimultaneously.
Mustwork well under pressure to meet deadline requirements
Mustbe willing to travel as needed
Musttake and pass a drug test and background check