Verizon Communications Cary , NC 27518
What you'll be doing...
The Cary Network Operations Engineer will provide network event management support on next generation network platforms, supporting the various Enterprise, Private Data, and Telemetry IP networks.
Proactive network monitoring, following established procedures when responding to network alarms and events.
Perform triage and initial fault isolation, and providing technical assistance to external teams.
Trouble Ticket management, Outage flash management, processing escalations.
Communicate technical details and status to customer service centers, technical support organizations and executive management teams.
Strong IP/MPLS networking background and knowledge of various vendor platforms.
Development of effective automation solutions and leveraging virtualization to drive effective network management.
A comprehensive knowledge of IP telecommunication equipment and technologies (Cisco, Juniper, Alcatel, ATM, Frame Relay) and processes and systems as well as department of company policies and procedures. Knowledge of routing protocols (MPLS, LDP, BGP, IS-IS, OSPF) and familiarity with concepts associated to cloud computing and virtualization.
Ability to Interface with Vendor, Engineering and Service Assurance teams to support the network, services and customers.
Responsible for the collection and submission of network and service management requirements to IT to support the deployment of new platforms and services.
Execute on policies and procedures in support of strategic objectives.
Technical expertise to give presentations to internal and external leaders on analytics that support new platforms, network health, products and services.
Highly technical skills in tools/applications relating to router access, scripting, log searching.
Adherence to tested Methods of Procedure for all Router maintenance work and also work with the router vendors to troubleshoot problems that fall outside maintenance.
What we're looking for...
You'll need to have:
Bachelor's degree or four or more years of work experience.
Three or more years of relevant work experience.
Even better if you have:
A degree or four or more years of equivalent experience.
Five or more years of prior experience in a technical organization that support network operations, for Layer 0 /1/2/3 network that includes creation of processes and project management.
Strong customer service and interpersonal skills, including excellent written and verbal communication skills.
Capability to work with external and internal Verizon organizations coordinating and troubleshooting network events.
Demonstrated ability to provide timely and accurate network information to both management and other groups during network events and major outages.
Strong analytical, problem-solving, and project management skills.
Experience scripting with Python, No-JS, Perl, or equivalent languages.
Experience and good understanding of the IT development processes for network and service management.
Experience Driving Automation Initiatives.
Experience with and knowledge of Cloud and Virtualized solutions (Openstack/VMWare).
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.