Network Operations Engineer

Intercontinental Exchange, Inc. Atlanta , GA 30301

Posted 2 months ago

Job Purpose

Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This team interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Responsibilities

  • Incident Management
  • Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary
  • Problem Management
  • Solutions for Incident Management from case study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service
  • Operational Readiness for New Services
  • Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it's dependencies, and the staff is capable of performing established recovery procedures
  • Change Management Planning and Configuration Implementation
  • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering
  • Service Requests, Network Maintenance and Operational Support
  • Executing requests for analysis or support. Representing Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health
  • Process Improvement
  • Deliver operational support improvements to technologies, processes, tools or services
  • Perform monitoring for new events to open incidents

  • Perform all levels of routine network analysis

  • Coordinate hot hands and other activities with vendors

  • Interact with advanced level engineering support

  • Develop and propose solutions for the knowledge base

Knowledge and Experience

  • Bachelor's degree and 3+ years of relevant experience or 6+ years in lieu of degree

  • Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable

  • Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)

  • Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching

  • Knowledge and experience with multicast troubleshooting in a switch/routed network is preferred

  • Superior customer service skills

  • Ability to work in a team oriented environment is essential

  • Solid understanding of multicast and troubleshooting techniques

  • Working knowledge of how to use management tools

  • Scheduling flexibility required

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

Additional Information

  • Job Type: Standard

  • Schedule: Full-time

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Program Manager Business/Vendor Network Operations

Google Inc.

Posted 4 days ago

VIEW JOBS 1/15/2020 12:00:00 AM 2020-04-14T00:00 Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. Minimum qualifications: * 3 years of experience in cross-functional information technology program management, driving all aspects of project delivery. * 3 years of experience in scoping, querying and delivering summary analysis for ad hoc information requests. * 3 years of experience in a transactional, contracts management, procurement, price negotiation, vendor management, or similar role. Preferred qualifications: * Master's degree or equivalent practical experience. * Tableau Desktop Certification. * Experience with front-end reporting tools such as Data Studio, QlikView, and other industrial reporting and analysis platforms. * Experience working in data centers and building out infrastructure. * Analyze data and create SQL code, design and develop dashboards and reports using technology such as Tableau. * Drive creation of artifacts for a typical software development lifecycle (SDLC) program such as Requirement Document, Business Benefits, Design Document, Project Plan, Risk Assessment, Scope, Timeline, Resourcing, Change Management, and Communication Plan. * Track overall execution and operational performance of the vendor, in terms of services and deliverables, quality, and timeliness. * Identify new service and process improvement opportunities in all relevant metrics, e.g. costs, turn-around-time, quality, productivity; understand and make transparent operational decision making by analyzing impact and cost in the delivery of newly defined operational processes. * Work with non-technical business users to understand their analytical needs, document and prioritize requirements, and to help them effectively use the data and analytical tools that the team has developed. Google Inc. Atlanta GA

Network Operations Engineer

Intercontinental Exchange, Inc.