Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This team interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
Perform monitoring for new events to open incidents
Perform all levels of routine network analysis
Coordinate hot hands and other activities with vendors
Interact with advanced level engineering support
Develop and propose solutions for the knowledge base
Knowledge and Experience
Bachelor's degree and 3+ years of relevant experience or 6+ years in lieu of degree
Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable
Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)
Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching
Knowledge and experience with multicast troubleshooting in a switch/routed network is preferred
Superior customer service skills
Ability to work in a team oriented environment is essential
Solid understanding of multicast and troubleshooting techniques
Working knowledge of how to use management tools
Scheduling flexibility required
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
Job Type: Standard
Intercontinental Exchange, Inc.