Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Network Operations Center Technician Level I

Expired Job

Las Vegas Sands Corp. Las Vegas , NV 89134

Posted 3 months ago

Position Overview:

As a Network Operations Center (NOC) Technician I, this role is responsible for handing the disposition of tickets from customer support, interpreting alerts generated by monitoring and alerting systems, following defined processes for problem classification, troubleshooting and escalating to higher level technical resources in a timely manner to ensure prompt and accurate resolution of service impacting incidents. Team Members in this role are responsible for performing, validating and troubleshooting regularly scheduled data processing jobs and scheduled tasks to ensure all processing is completed accurately and within the established timelines on a daily basis.

All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort's policies, practices, and procedures.

Essential Duties & Responsibilities:

Key Responsibilities

  • Monitor the infrastructure environment and application services for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur.

  • Manage a queue of work requests to meet service levels and KPI objectives.

  • Resolve incidents efficiently and collaborate with peer technical staff and service providers to facilitate efficient time to resolution in accordance with established processes and procedures.

  • Document problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices. Review and where necessary update the tracking of problems in known error database system.

  • Observe root cause analysis and post incident review documentation.

  • Participate in the transfer of information from one shift to the next.

Key Processes

  • Execute defined procedures to fulfill role in Incident, Problem and Change processes and diligently perform required communications as required by Incident Commander and IT Operations Communications processes.

  • Monitor and test system performance, capacity and prepare and deliver system performance statistics and reports.

  • Conduct research on system platforms, architecture designs, services, and standards to remain abreast of developments in the enterprise computing industry.

  • Review and conform to policies, procedures and technology designs to ensure security and integrity of the enterprise compute environment.

  • Follow Job Aides, quick action and SOP's as required.

  • Perform all work in a manner to ensure interoperability and maintain regulatory compliance of enterprise computing systems.

  • Exercise discretion and judgment based on available information related to tasks assigned.

Consistent and regular attendance is an essential function of this job

Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21+ years of age

  • Proof of authorization/eligibility to work in the United States

  • Associates degree in MIS or similar technical program or acceptable industry and work experience

  • 2+ year's demonstrable experience in technical support.

  • Experience with Microsoft server operating systems, VMware and related technologies.

  • Support experience with high availability solutions such as: clustering and data replication,

  • Experience working in a highly regulated environment (MICS, PCI, SOX)

  • Training and experience with ITSM practices.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Good written and oral communication skills; good interpersonal skills.

  • Excellent analytical, problem-solving, and mathematical skills.

  • Logical and efficient with a keen attention to detail.

  • Flexibly to adapt to a changing environment while under pressure

  • Strong customer service orientation.

  • Must be a self-starter that is reliable, punctual, and consistent with experience working in a team-oriented, collaborative environment

  • Familiarity with systems configuration, security principles, and maintenance best practices.

  • 0-2 years' experience with monitoring tools, techniques, alerting and notification processes.

  • 0 -2 years' experience with fault isolation, testing procedures, and data mapping tools

  • Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, Multicast, OSPF, BGP, IS-IS)

  • Effective troubleshooting skills related to LAN/WAN networking, AD security and group policy application, file systems and permissions and file transfer techniques.

  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.

  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.

  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.

  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.

  • Work varied shifts, including weekends and holidays.

Physical Requirements:

  • Work in a fast-paced, results-oriented and ever-changing environment

  • Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts

  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts

  • Occasional inspection of cables in racks, floors and ceilings.

  • Occasional requirement to work within the environmental conditions of a computer data center and the related noise, temperature and humidity exposures of those environments.

  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Technician Level 4

Intelligent Technical Solutions

Posted 2 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 <p>Intelligent Technical Solutions is a managed service provider who’s been in business for over 15 years. With more than 70 team members in Nevada, California, Arizona, India, and the Philippines, we serve some of Southwest’s finest companies, with industries including architecture, finance, law, medicine, and manufacturing. We’ve been repeatedly noticed by our peers as one of the fastest- growing managed service providers and small businesses in the country.<br><br>Working with ITS is like working with close friends and family. We’re a laid back but professional crew, who is currently looking to add more talents to join our team. We have opening for IT Technician Level 4.</p><p><br></p><p>A Level 4 Technician is transitioning from a client-service role to an internal leadership and administrative role within the Operations Department. The Level 4's purpose is to serve their team and ITS first and foremost, and to participate in resolving high-level service issues that affect clients. In order of priority, their purposes are:</p><ol> <li>to serve as a resource for their teammates who are stuck or having trouble resolving a technical issue;</li> <li>to contribute significantly to the creation and modification of Service Department procedures to streamline ITS operations and improve client service;</li> <li>to resolve technical issues for clients; and</li> <li>to study, learn and improve their own knowledge and understanding of technical concepts.</li> </ol><p><br></p><p>Level 4 Technicians are critical stakeholders for the ITS organization, and should demonstrate strong ownership over ITS systems and issues, as well as their team. They should also work to serve as lead trainers and consultants for other ITS technicians whenever possible. The qualified candidate for this position is expected to:</p><ul> <li>have advanced vendor certification and in-depth knowledge of at least one network operating system (LAN and WAN) and email system</li> <li>have certification on network connectivity devices</li> <li>have 5 or more years of experience</li> </ul><p><br></p><p><em>Example certifications are Microsoft MCSE or MCTS plus one or more of the following certifications: Cisco CCNP, Cisco CCSP, Citrix CCEA, CompTIA Linux+ (or similar). Other certifications: VMware VCP, Security certification(s) through RSA.</em></p><p><br></p><p><strong>Requirements</strong></p><p>- A very strong cultural fit with the ITS way</p><p>- A deep passion and love for technology</p><p>- A strong understanding of client service concepts</p><p>- A desire to learn and grow</p><p>- IT support experience in a Managed Service Provider</p><p><br></p><p>If you are interested to apply, please complete the pre-employment testing found here: <a href="" rel="nofollow noreferrer noopener" class="external"></a></p><p>This is a series of test that measures key information processing functions (attention, working memory, and reasoning), basic math and verbal skills, general intelligence (ability to solve problems, digest and apply information, learn new skills, and think critically), typing skills, and technical aptitude. It will take approximately 81 minutes so make sure you are in a conducive environment.</p><p><strong>Benefits</strong></p><ul> <li>Competitive base salary</li> <li>Health, dental, and vision coverage provided</li> <li>Paid Time Off</li> <li>401k with matching</li> <li>Certification training and test assistance</li> </ul> Intelligent Technical Solutions Las Vegas NV

Network Operations Center Technician Level I

Expired Job

Las Vegas Sands Corp.