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Network Operations Center Technician - Internal - Spectrum Enterprise

Expired Job

Spectrum Austin , TX 78719

Posted 4 months ago

Spectrum Enterprise, a part of Charter Communications, is a national provider of scalable, fiber-based networking and managed services solutions. Solutions include Internet access, Ethernet and Managed Network Services, Voice solutions, TV solutions and Managed Application, Cloud Infrastructure and Managed Hosting Services. We work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit enterprise.spectrum.com. The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Navisite. We work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs.

The Highlights

Under direct supervision, responsible for performing front line operational and engineering support of commercial Optical, Carrier, VIP and Coaxial -based products within the Charter Business Network Operations Center (CBNOC)

What You Will Do

  • Actively and consistently support all efforts to simplify and enhance the customer experience

  • Handles inbound commercial customer trouble calls

  • Provides Tier 1 network support via troubleshooting, problem analysis and isolation of customer reported trouble

  • Operates and manage the software applications essential for support of network elements

  • Operates the software that controls and monitors network devices

  • Performs tracking and management of network events to resolution

  • Maintains and update customer data

  • Maintains strong, positive relationships with customers and peer groups

  • Supports coaxial and optical network installation process

  • Handles incoming trouble alerts

  • 1 to 2 years Network troubleshooting in 24x7 Operations Center

  • 1 to 2 years work experience in a 24x7 Operations Center

  • Provides escalation and status notification throughout the enterprise on service-impacting events

Required Keys for Success

  • Ability to read, write, speak and understand English

  • Ability to complete documentation accurately

  • Basic knowledge of Windows, Word, Excel, and Outlook

  • Demonstrated telephone, communications, and interpersonal skills

  • Ability to follow established guidelines, policies, and procedures

How You Will Stand Out from the Crowd

  • Basic ability to aid in analysis of and documentation of root-cause analysis

  • Basic ability to isolate and troubleshoot failed equipment, facility issues and other components of network (Cisco Data & Optical Networking)

  • A basic understanding of CISCO based command and their usage a plus

  • Basic knowledge of tools used in monitoring the network including Remedy, HP, OpenView Cisco Works, Micromuse Netcool, Remedy and Cacti

  • Basic knowledge of Windows and UNIX Operating Systems

Your Education

  • Associates degree, two-year technical degree

What You Can Expect

  • Normal Office Conditions

  • Work in a 24x7 Network Operations Environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13551 Business Unit: Spectrum Enterprise


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Network Operations Center Technician - Internal - Spectrum Enterprise

Expired Job

Spectrum