Network Operations Center Technical Support (Comm AND Network Tchl ANL 3)

The Enterprise Infrastructure Services (EIS) team within Information and Educational Technology (IET) creates, deploys, and manages business, academic, and infrastructure systems. The vast infrastructure of campus wireless, telephone, data, video, and radio systems is maintained and supported by the Network Operations Center (NOC), a unit of EIS. This position provides technical support for the campus data and wireless network design, administration, operations and security activities.

To see IET job postings, please visit https://iet.ucdavis.edu/jobs

NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION

Job Summary

Under direction of the Network Operation Center (NOC) Supervisor, this position supports network planning & design of infrastructure and provides mid-level operation support of campus network infrastructure. Administers and operates a complex network environment and manages, coordinates and implements activities and projects for campus data and wireless network infrastructure in order to improve, maintain and secure critical campus network services.

For Full Consideration Apply by 4/3/2024

Position Information

Apply by Date

4/19/2024 For Full Consideration Apply by 4/3/2024

Salary Range

$80,300/yr. - $147,500/yr.

Appointment Type

Career

Number of Positions

1

Percentage of Time

100% Fixed

Shift Hours

M-F, 8-5pm. Other hours may be required.

Location

Davis/Hybrid In-State Only (Required to work onsite some days each week)

Union Representation

No

Benefits Eligible

Yes

PHYSICAL DEMANDS

• Mental Demands: Analytical and Problem Solving, Customer Contact, Detailed Work, Multiple Concurrent Tasks, Reading (documents or instruments), Reasoning, Training, Verbal Communication, Written Communication

• Visual Acuity Requirements: Close Visual Acuity (e.g., viewing a computer screen; using measurement devices)

• Additional Physical Demands: Position requires lifting up to 25 lbs, using a ladder or other assisted lifting device to work at heights of up to 10 feet, sustained time at a computer workstation.

• Equipment Used to Perform the Duties: Computer and Peripheral Equipment, Telephone

WORK ENVIRONMENT

• Vacation is restricted during peak work periods. Work flexible or extended hours and/or flexible shifts outside of 8 AM to 5 PM to meet project deadlines or to respond to emergency situations, participation in formal on-call status for after-hours repair/response.

• Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, and report any workplace safety issues promptly to their supervisor or the designated safety coordinator

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

MINIMUM QUALIFICATIONS

Minimum Education/Experience:

• Experience in writing Access Control Lists (ACL) and Route Filters.

• Experience in protocol analysis and use of network analyzers including Network General Sniffers, Fluke Networks Optiview, ethereal, tcpdump and snoop.

Minimum Knowledge, Skills, and Abilities (KSA):

• Ability to provide technical assistance to resolve abnormal operating conditions.

• Analytical skills to work independently, establish priorities and manage time effectively to meet all task and project goals.

• Skills with configuring and maintaining TCP/IP data networks including experience with or working knowledge of equipment configuration and protocols associated with IP routing, Ethernet switching, VLAN's, 802.1q tagging, and spanning-tree.

• Knowledge of inside and outside wiring, cable record systems, cable distribution topology, naming and numbering conventions of copper, coax, and fiber cable network systems.

• Knowledge of OSI Model, including Physical and Data-Link layers, TCP/IP and routing protocols (BGP) and (OSPF),

PREFERRED QUALIFICATIONS

Preferred License/Certification:

• CompTIA Network+, CISSP, Cisco certifications CCNA, CCDA, AWS, VMWare, Azure certifications

Preferred Education/Experience:

• Degree in Computer Science or related field and / or equivalent experience/training

• Experience on the fundamentals of data network administration and management of a large, complex data networks preferably supporting administrative, instructional and research functions.

• Experience with data network protocols and management including TCP/IP, ICMP, BGP, OSPF, MPLS/VPLS, VRRP, VSRP, Spanning Tree, Ethernet, 802.1q, DSL, PIM, IGMP, SIP, RTP, SNMP, RMON, and sFlow.

• Experience with Radius, 802,1x, SSH, SSL and other methods of providing security for passwords and network communications.

Preferred Knowledge, Skills, and Abilities (KSA):

• Written and oral communication skills to develop reports, project plans, proposals, information pieces, operations and maintenance procedures, and to interact tactfully with diverse campus population, consultants and vendors.

• Knowledge of wireless communication 802.xx protocols.

• Knowledge of ITIL (Information Technology Information Library) best practice.

• Knowledge of network security technologies including Firewalls, BIG IP F5, VPN solutions, and Authentication technologies.

SPECIAL REQUIREMENTS

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.