Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Network Operations Center Operator

Expired Job

Network Solutions, Inc. Jacksonville , FL 32277

Posted 3 months ago

The NOC Operator will be responsible for efficiently and thoroughly monitoring Web.com infrastructure to ensure that the IT enterprise is fully available to all customers and internal users.

Responsibilities

  • Manage and monitor the enterprise infrastructure.

  • Verify and troubleshoot all Tier-1 type NOC problems.

  • Strictly adhere to all NOC policies and procedures.

  • Review trouble tickets to ensure integrity and accuracy of data recorded.

  • Assist with maintenance of documentation and procedures. Record changes to the infrastructure.

  • Detect and respond to all infrastructure alerts and escalate to the appropriate parties as necessary.

  • Use network management tools to determine the nature of the outage and follow online procedures to resolve the problems.

  • Troubleshoot and isolate failed applications, servers, and network and database connections remotely.

  • Act as a liaison between application and enterprise engineering teams during outages.

  • Answer telephone calls and emails from technology personnel.

  • Manage enterprise Global IT support calls and track and close trouble tickets.

  • Release code to pre-production and production environment using automated scripts.

  • Work closely with the enterprise desktop support team (Global IT) to assist in day-to-day call center issues as needed.

  • Live the Values, particularly Teamwork in situations which require overtime coverage and various shift rotations; Customer Focus in problem-solving to troubleshoot issues affecting internal and external customers.

Qualifications

  • Minimum one year of network operations experience in a TCP/IP internetworking environment.

  • Experience with Network Management tools and remote diagnostic tools preferred.

  • UNIX Operating Systems knowledge.

  • UNIX Shell Scripting experience.

  • PHP, Perl, ANT or other languages and asset.

  • Windows Server / NT Operating Systems experience.

  • TCP/IP, LAN/WAN experience.

  • Routers, Firewalls and Switches experience.

  • Experience with Internet services: DNS, E-mail, HTTP, FTP, etc.

  • Any programming experience would be a plus.

  • Exchange/ Active Directory experience a plus.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Human Resources Business Partner Call Center Operations

General Dynamics Information Technology

Posted 1 week ago

VIEW JOBS 9/7/2018 12:00:00 AM 2018-12-06T00:00 Our Health & Civilian Solutions division of GDIT has an exciting opportunity for a Senior HR Business Partner to support our call center operations in Jacksonville, Florida. Administers the human resources activities for an office, Section or Program within a Division. * Administers human resources activities for a large office, group, sector or section within a Division, ensuring compliance with all relevant laws, regulations, policies, and procedures. * Performs a variety of complex, professional level tasks in multiple functional areas of HR, including benefits, compensation, recruiting, professional development, and employee relations. * Acts as a liaison between employees and HQ HR staff. * Prepares Personnel Action Notices (PANs) and enters data into PeopleSoft. * Designs and runs queries and prepares various reports as requested by management. * Provides guidance to managers regarding HR issues. * May facilitate new hire orientation sessions. * Provides guidance and work leadership to less-experienced HR staff. * Maintains current knowledge of relevant human resources procedures and practices, and relevant labor laws. * Travel to company locations and client sites may be required. * Participates in special projects as required. Education: * Bachelors Degree in a related business discipline, or the equivalent combination of education, professional training or work experience. * Professional Certification (PHR, SPHR) preferred. Qualifications: * 5-8 years of related human resources experience is required * Strong proficiency in Excel is required (handling pivot tables, etc.) * Experience with HRIS database products is required; PeopleSoft preferred * Experience supporting a high volume employee population is required * Call center is preferred but not required For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. General Dynamics Information Technology Jacksonville FL

Network Operations Center Operator

Expired Job

Network Solutions, Inc.