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Network Operations Center Operator

Expired Job

Network Solutions, Inc. Jacksonville , FL 32277

Posted 3 months ago

The NOC Operator will be responsible for efficiently and thoroughly monitoring infrastructure to ensure that the IT enterprise is fully available to all customers and internal users.


  • Manage and monitor the enterprise infrastructure.

  • Verify and troubleshoot all Tier-1 type NOC problems.

  • Strictly adhere to all NOC policies and procedures.

  • Review trouble tickets to ensure integrity and accuracy of data recorded.

  • Assist with maintenance of documentation and procedures. Record changes to the infrastructure.

  • Detect and respond to all infrastructure alerts and escalate to the appropriate parties as necessary.

  • Use network management tools to determine the nature of the outage and follow online procedures to resolve the problems.

  • Troubleshoot and isolate failed applications, servers, and network and database connections remotely.

  • Act as a liaison between application and enterprise engineering teams during outages.

  • Answer telephone calls and emails from technology personnel.

  • Manage enterprise Global IT support calls and track and close trouble tickets.

  • Release code to pre-production and production environment using automated scripts.

  • Work closely with the enterprise desktop support team (Global IT) to assist in day-to-day call center issues as needed.

  • Live the Values, particularly Teamwork in situations which require overtime coverage and various shift rotations; Customer Focus in problem-solving to troubleshoot issues affecting internal and external customers.


  • Minimum one year of network operations experience in a TCP/IP internetworking environment.

  • Experience with Network Management tools and remote diagnostic tools preferred.

  • UNIX Operating Systems knowledge.

  • UNIX Shell Scripting experience.

  • PHP, Perl, ANT or other languages and asset.

  • Windows Server / NT Operating Systems experience.

  • TCP/IP, LAN/WAN experience.

  • Routers, Firewalls and Switches experience.

  • Experience with Internet services: DNS, E-mail, HTTP, FTP, etc.

  • Any programming experience would be a plus.

  • Exchange/ Active Directory experience a plus.

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Network Operations Center Operator

Expired Job

Network Solutions, Inc.