Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Network Operations Center Operator

Expired Job

Network Solutions, Inc. Jacksonville , FL 32277

Posted 5 months ago

The NOC Operator will be responsible for efficiently and thoroughly monitoring infrastructure to ensure that the IT enterprise is fully available to all customers and internal users.


  • Manage and monitor the enterprise infrastructure.

  • Verify and troubleshoot all Tier-1 type NOC problems.

  • Strictly adhere to all NOC policies and procedures.

  • Review trouble tickets to ensure integrity and accuracy of data recorded.

  • Assist with maintenance of documentation and procedures. Record changes to the infrastructure.

  • Detect and respond to all infrastructure alerts and escalate to the appropriate parties as necessary.

  • Use network management tools to determine the nature of the outage and follow online procedures to resolve the problems.

  • Troubleshoot and isolate failed applications, servers, and network and database connections remotely.

  • Act as a liaison between application and enterprise engineering teams during outages.

  • Answer telephone calls and emails from technology personnel.

  • Manage enterprise Global IT support calls and track and close trouble tickets.

  • Release code to pre-production and production environment using automated scripts.

  • Work closely with the enterprise desktop support team (Global IT) to assist in day-to-day call center issues as needed.

  • Live the Values, particularly Teamwork in situations which require overtime coverage and various shift rotations; Customer Focus in problem-solving to troubleshoot issues affecting internal and external customers.


  • Minimum one year of network operations experience in a TCP/IP internetworking environment.

  • Experience with Network Management tools and remote diagnostic tools preferred.

  • UNIX Operating Systems knowledge.

  • UNIX Shell Scripting experience.

  • PHP, Perl, ANT or other languages and asset.

  • Windows Server / NT Operating Systems experience.

  • TCP/IP, LAN/WAN experience.

  • Routers, Firewalls and Switches experience.

  • Experience with Internet services: DNS, E-mail, HTTP, FTP, etc.

  • Any programming experience would be a plus.

  • Exchange/ Active Directory experience a plus.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Jacksonville North MarketFinancial Center Operations ManagerMurray HillFinancial CenterJacksonville FL

Bank Of America Corporation

Posted 7 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Financial Center team at Bank of America. We're looking for financial center operations managers (FCOMs) – those with a passion for playing a leadership role, in supporting the financial center manager, to create a client-centric culture to improve clients' financial lives. As part of the Bank of America team, FCOMs benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities. FCOMs provide oversight of the client service representative/teller line to ensure adherence to all policies and procedures –all to deliver exceptional client care. We'll help you * Get training and one-on-one mentorship from managers who are invested in your success. You'll enroll in our Academy for Consumer and Small Business to develop as a financial center operations manager. * Learn core banking solutions and processes. Understand solutions we provide through Bank of America and how to accurately process transactions such as client deposits and cashing checks. * Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines. * Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement. * Grow your network to maximize effectiveness in meeting client needs. Build relationships with teammates and specialists to assist clients with financial needs and/or problem resolution. * Confidently build relationships with clients. Gain in-depth knowledge of clients' financial life priorities and connect them to Bank of America solutions that meet their financial goals. * Continuously learn by using resources and technologies to optimize the client experience. * Provide education to clients. Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them. * Manage the financial center in the absence of the financial center manager. As a financial center operations manager, you can look forward to * Unlimited potential for financial growth. * Ongoing professional development to deepen your skills as the industry evolves and changes. * Opportunities to connect with experts including relationship managers, small business consultants, investment advisors, and lending officers. * A world-class suite of employee benefits. You're a person who (required skills) * Has been successful working in a client-focused and results-driven environment. * Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. * Can resolve problems independently and involve others as needed. * Can interpret performance results and find opportunities to drive success. * Works well with others and collaborates productively to get things done; a great teammate who presents oneself professionally and with confidence to establish trust, credibility and respect with others. * Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. * Communicates effectively and confidently, and is comfortable engaging all clients. * Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment. * Has the ability to learn and adapt to new information and technology platforms. * Applies strong critical thinking and problem-solving skills to meet clients' needs. * Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. * Is proficient in computer skills and professional programs (for example Microsoft Office). * Can be flexible to work weekends and/or extended hours as needed. You'll be better prepared if you have (desired skills) * A bachelor's degree, preferably in a business-related field. * Bilingual skills. * Experience in financial services, mortgage, retail or hospitality. We're a culture that * Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. * Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. * Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. * Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs. * Believes in responsible growth and is dedicated to supporting the communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Posting Date: 11/08/2018 Location: Jacksonville, FL, Murray Hill Office, 840 Edgewood Ave S, - United States Travel: No Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Jacksonville FL

Network Operations Center Operator

Expired Job

Network Solutions, Inc.