Network Operations Center (Noc) Technician

Peraton Reston , VA 20190

Posted 3 months ago

Overview

We are seeking a Network Operations Center (NOC) Manager in Reston, Virginia. This role is responsible for working under the umbrella of Engineering Operations to provide support to customers and employees for issues relating to service availability and reliability.

Responsibilities

What you'll do

  • Tuning automated systems to have useful alerts, to include writing new checks and adjusting thresholds.

  • Responding to all manner of automated alerts.

  • Respond to internal and external service requests across a variety of mediums including email, telephone, and instant messaging.

  • Basic end-user troubleshooting and information gathering to effectively triage (or resolve) issues.

  • Resolving or following up with issues to ensure customer satisfaction

  • Suggesting and assisting with changes to prevent problems in the future, including identifying blind-spots in monitoring.

  • Tracking issues in Jira.

  • Documentation as necessary to ensure training and reference material is available to the whole team.

  • Communicating professionally and effectively to represent the company to end users.

  • Remediation of security issues to include patch or update deployment

  • Developing effective workflows, procedures, and technologies to help the NOC run smoothly.

  • Working in a team to accomplish all of the above, including cross-training.

Qualifications

You'd be a great fit if you

  • You have a completed B.S. degree in an engineering discipline.

  • Our environment is mostly Linux and open source software based, so the candidate should be familiar with systems administration and problem-solving on Linux.

  • Other technologies related to our environment include:

  • VMWare / vCenter

  • Nagios (thruk, check_mk)

  • Observim

  • Scripting with python, sh, perl

  • Elasticsearch, Logstash, Kibana

  • Ubuntu (iptables)

  • OpenBSD (pf)

  • FreeIPA (LDAP, Kerberos)

  • Confluence and Jira

  • Mattermost

  • This position requires the candidate to obtain and maintain a US government security clearance. In order to obtain a clearance, you need to be a U.S. Citizen and show proof of citizenship.

It would be even better if you had

  • Experience with:

  • VMWare / vCenter

  • Ubuntu (iptables)

  • OpenBSD (pf)

  • Cisco Wireless LAN Controllers

  • Cisco Room Kit series VTC hardware

  • Pexip

  • Confluence and Jira

  • Mattermost

  • FreeIPA (LDAP, Kerberos)

About Peraton

At Peraton, we're at the forefront of delivering the next breakthrough in national security, every day. We're the partner of choice to help solve some of the world's most daunting challenges. How? By thinking differently. We're not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how problems are solved. So bring your unique ideas, your entrepreneurial spirit, and your drive to succeed. Get ready to be part of something bigger. Get ready to do the can't be done.

EEO Statement

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Data Center Operations Technician

Dropbox

Posted 1 week ago

VIEW JOBS 2/7/2020 12:00:00 AM 2020-05-07T00:00 Data Center Operations Technician Reston, VA Company Description Dropbox is the world's first smart workspace that helps people and teams focus on the work that matters. With more than 600 million registered users across 180 countries, we're on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has 12 offices around the world. Team Description Our Tech Operations team scales security and reliability for our fast growing user base. This includes managing our network, hardware, and data centers, as well as creating the layer from which all Dropbox experiences are built. As our user base and product family continues to grow, tech operations is responsible for strengthening our foundation. Role Description Dropbox is seeking experienced data center technicians to help build and maintaining datacenter facilities around the globe. This person will be part of a small but growing team of very talented people responsible for building the cloud that hundreds of millions of users use to store their data. Responsibilities * Work with the datacenter team to handle any abnormal conditions in our datacenter * Understand, troubleshoot, and fix broken servers * Install servers, racks and network gear in our datacenters * Work with the datacenter team to deploy new datacenter infrastructure * Assist with promoting best practices in a datacenter * Work closely with SRE and Network Engineering to automate and refine processes * Responsible for handling incoming shipments and track server assets Requirements * Experience with desktop PC and/or datacenter server hardware * Intermediate knowledge of linux, operational understanding of and how to modify/add dns zone files, experience using version control such as git or hg, basic scripting and regular expressions * Able to lift 20-30lbs on a daily basis * Excellent verbal and written communication skills * Excellent time and project management skills Benefits and Perks * 100% company paid individual medical, dental, & vision insurance coverage * 401k + company match * Market competitive total compensation package * Free Dropbox space for your friends and family * Wellness Reimbursement * Generous vacation policy * 10 company paid holidays * Volunteer time off * Company sponsored tech talks (technology and other relevant professional topics) Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland). Dropbox Reston VA

Network Operations Center (Noc) Technician

Peraton