Network Operations Center (NOC) Sr. Technician Apply Job ID 1684774 Location Bethesda, Maryland, United States; Silver Spring, Maryland, United States Clearance
Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.
Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.
Perspecta' s talented and robust workforce14,000 strongstands ready to welcome you to the team. Let's make an impact together.
Perspecta has a need for a Sr Network Operations Center Technician located in Silver Spring, MD.
Perspecta is looking for a NOC Technician with 5+ years of experience and excellent proactive troubleshooting skills, to join an established Operation and Support team.
The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.
Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support at our Silver Spring, MD) and North Bethesda, MD locations.
Monitor systems, applications including high and low level network wide performance monitoring
Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues including DNS, SMTP, LDAP, AD and NIS
Provide and conduct Incident Management methodologies
Fulfill supported business service requests by troubleshooting, understanding configuration changes and log reviews
Act of single point of information exchange between numerous groups
5+ years of experience as a Network Operations Center Technician
Need to be able to obtain a Public Trust Clearance
Use and understanding of scripts to perform start/stop and new deployments of server sets and database configurations
Cisco networking skills required
Experience using source control, bug tracking, and ticketing systems in a multi team and multi division environment
Tools: SolarWinds, ISX, Putty, Spectrum Intermediate level Windows and network operations skills
Basic MS Office and web browser skills
Intermediate level Internet knowledge
Customer service focus
Excellent Communication Verbal and Written communication skills for telephone resolutions and documentation maintenance
Must demonstrate assertive problem determination skills
Strong troubleshooting and quality assurance skills desired
Ability to work well in a fast-paced environment
Ability to concurrently manage multiple tasks
Please note that this position will require variable shifts
Need to be a US Citizen or Green Card Holder