Everstream Lansing , MI 48907
Posted 3 weeks ago
Title: Network Operations Center Engineer
Location: Lansing, MI
Summary:
This position reports directly to the Network Operations Center Supervisor and serves as an integral member of the Everstream Network Operations Center Team. NOC Tier 1 Technicians work closely with VIP customers and telecom carriers to troubleshoot circuit and technical issues for these customers.
Primary responsibilities:
Analyze issues, troubleshoot, and manage resolution of customer T1, cable, and fiber circuit issues
Manage carrier repair of customer circuit issues from origin to successful closure
Follows a basic understanding of the day to day process and procedures
Responds to customer requests in a timely manner by both email and phone
Monitors network, responds to alarms and proactively reaches out to customers to determine impact
Monitors environment and works with other departments to resolve Facility related issues
Interacts with other departments for troubleshooting internal/external network events
Assists other departments with customer test and turn ups, service troubleshooting,
Assists other carriers with head to head testing
Utilizes downtime for Projects involving network maintenance, documentation updates, ticket cleanup
Must be flexible to work nights and weekends, holidays (We are a 24x7x365 call center environment)
Must be available for On Call
Qualifications:
Working technical knowledge of networks, LANs, WANs, routers, switches, firewalls, circuits, VPN's, workstations, laptops, servers, and cabling systems
Strong customer service skills
Strong oral and written skills.
Creative problem solving and issue resolution skills
Detail oriented individual with a strong inclination to fully document all actions and conversations
Working knowledge of Microsoft Word, Excel, and SalesForce CRM
Required Education and Experience:
Preferred Education and Experience:
1+ year of customer service experience in a technical support role
Meraki, Aerohive/Extreme, Ubiquity, Cisco ASA, Firepower
Juniper / Mist
Subnetting
Benefits:
Everstream offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.
Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at hr@everstream.net.
Everstream