Are you great at troubleshooting technical problems? If so, we have an amazing opportunity for you in our Network Operations Center (NOC)! Our NOC is seeking to fill a critical role of Network Operations Center Administrator to monitor and troubleshoot digital billboards across the country. You'll work alongside a handful of other NOC Administrators and report to the NOC Team Leader.
Lamar's Network Operations Center (NOC) is located in the heart of Baton Rouge's Corporate Office. In this department, you'll enjoy bumping shoulders with plenty of other customer-focused technical professionals.
Lamar Advertising is one of the largest outdoor advertising companies in the world. Lamar offers advertisers a variety of advertising formats, helping both local businesses and national brands stand out from the competition.
We live by the Golden Rule, and we operate with honesty and integrity in every aspect of our business. We are open with our employees, transparent with our customers, and loyal to the communities in which we serve. We have been in business over 100 years, and we have stayed true to our mission and values. While Lamar is a large company, each department has its own culture and family atmosphere, making employees feel connected both locally and nationally.
We offer a competitive and comprehensive compensation & benefits package for all full-time employees. Some of our benefit offerings include, but are not limited to, multiple medical plan options, dental and vision insurance, paid vacation/sick time, 401K plan, and incentivized wellness programs.
The starting rate for this position is $15.50 / hour - commensurate, dependent on relevant experience. This position offers on-call pay as it requires one week of on call nights per month including 1 Saturday and Sunday shift.
We're very proud of our digital billboard inventory across the country. This position is responsible for monitoring and troubleshooting digital billboards to make sure they're all running at peak proficiency!
A day in the life:
The NOC Administrator identifies digital display malfunctions, opening & servicing call tickets accordingly. We have designated Digital Technicians in our offices across the company, so the NOC Administrators partner with them to resolve any digital billboard malfunctions.
Our NOC Administrators also field internal customer issues, and coordinate vendor relationships with digital display manufacturers.
With the fluctuating nature of technology, the perfect candidate should be self-motivated and dependable, possessing the organizational ability to multi-task and prioritize their workload as issues arise. Of course, computer proficiency is key for this role.
As this is an internally customer-focused position, energy, enthusiasm, and a personable customer service focus is important. Strong written and verbal communication skills are important to communicate with local Lamar offices across the country and our vendors.
Finally, we function as a team, so you must be a team player! There will be times when you work on issues alone, so independence from a team is important as well.
Associates degree or some college preferred
Customer service experience required
Previous technical support experience preferred
Physical Demands and Work Environment:
The primary work environment is an office.
The physical demands for this position include light lifting, seeing (with a focus on reading), sitting more than 50% of the time, talking, and walking.
Nights spent traveling, away from home, are less than 10%
Lamar is an EOE/AA: Minorities/Females/Disabled/Protected Veterans or any other State or Federally protected characteristic
Lamar Advertising Company